Truong Thong Thao Pham

Prepare and serve a range of hot and cold beverages, including espresso-based drinks, teas, and smoothies.

Take customer orders and provide recommendations on drinks and food items.

Ensure all beverages are prepared and served in a timely, consistent, and high-quality manner.

Maintain cleanliness of the work area, including cleaning equipment, counters, and customer service areas.

Handle cash and process transactions accurately.

Monitor inventory levels and assist with restocking supplies as needed.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
• Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.