Hayden Thomas
Murwillumbah,NSW
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Disability Support Worker
CPL
11.2020 - 12.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Lifeguard
Australian Lifeguard Service
01.2010 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Educated patrons on safety protocols and enforced safety rules.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Recorded daily activity logs and incident reports for tracking purposes.
- Trained new lifeguards on safety procedures and protocol.
Lifeguard
Professional Lifeguard, RNLI
05.2013 - 10.2015
- Responded to emergency situations in a timely, efficient manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Working across cultural barriers to provide beach safety to the public.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Xavier Catholic College
Skennars Head, NSW2011
Skills
- Collaborative teamwork skills gained through group lifeguard duties and surf patrol, working in an inclusive environment, sharing information and learning from each other
- Customer Relationship Management
- Receiving Support
- Active Listening
- Report Creation
Accomplishments
- High-level understanding of risk management, and health and safety practices gained through lifeguarding with Australian Lifeguard Services and volunteering with Lennox Head and Byron Bay Surf Club
- Adept community engagement experience, and ability to effectively liaise with individuals of varied background and education demonstrated through lifeguarding duties in Australia and abroad
- 1998 – Current Surf Life Saving Australia
- I have been involved with Surf Life Saving Australia since 1998, where I began as a nipper and continued to grow within the organisation achieving awards and qualifications
- Since 2006 I have been a volunteer for Lennox Head Surf Life Saving Club doing beach patrols, 2018 Byron Bay Surf Life Saving Club
- In total I have performed 426 hours of volunteer patrols.
Additional Information
- AWARDS AND OTHER QUALIFICATIONS , Senior First Aid Gold Medallion (Surf Life Saving Australia) Advanced Resuscitation Certificate National Police Check Class C Drivers Licence
References
Steve
Byron Shire Lifeguard Supervisor
Australian Lifeguard Service
M 0412598803
E smills@australianlifeguards.com.au
Kim
Hertz Car Rental Manager
M 0448977563
Timeline
Customer Service Representative
Hertz Car Rental
01.2022 - 04.2023
Disability Support Worker
CPL
11.2020 - 12.2021
Lifeguard
Professional Lifeguard, RNLI
05.2013 - 10.2015
Lifeguard
Australian Lifeguard Service
01.2010 - 09.2020
High School Diploma -
Xavier Catholic College
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