Hayden Wall

• Assist Riverton branch techs, managers with various daily tasks which improve productivity and result in better efficiencies.
• Self-motivated, with a strong sense of personal responsibility towards my role within the branch.
• Cultivate interpersonal skills by building positive relationships with others.
• Constantly striving to improve processes and reduce costs.
• A very keen eye for the technology equipment and the outcome it provides for farmers
• Enjoy resolving problems, improve operations and provide exceptional service to the local farmers.
• Passionate about learning and committed to continual improvement.
• Strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proven ability to learn quickly and adapt to new situations.
• Proven ability to perform mechanical tasks with skills on the tools.
• Integrity and work ethic is important to me.

This organisation changed names from Northern Medicare Local to Northern Health Network to the current name Sonder Care.

The IT department provided MSP role's for External Doctor Practice's and other business and also internal support role for mental health clinicians and support staff.

I was the team leader and senior tech supporting all facets of ICT to the business stakeholders and also the internal networks and staff.

Too much to list here. :)

I crossed over the internal high end network infrastructure across to the daily helpdesk triage and on the ground support.

I also was the account manager for the external arm and liaised with business managers or owners to build and support there IT systems as a whole.

Sonder grew very fast and we as a IT team had to be fast paced and dynamic to support a rapidly expanding environment spanning across the state.

I really enjoyed the staff and the IT team as a whole.

• Led a team of junior technicians in troubleshooting complex hardware and software issues to resolution
• Managed and maintained a large network infrastructure with 500+ devices, ensuring high availability and minimal downtime
• Implemented and conducted regular system updates and patches to keep systems secure and up to date
• Developed and implemented IT policies and procedures to streamline operations and improve efficiency
• Collaborated with cross-functional teams to design and implement new IT solutions to meet evolving business needs

SonderCare then reviewed the IT structure and decided to make the whole team of 7 redundant and outsource te ICT needs of the business.

Back to the original 4 schools supporting the ICT along with the new Digital revolution within the schools at that time. It was exciting but busy, we did a lot of staff training, and systems reviews and overhauls at that time.

Supported the original schools and business as before but with OE's support. I trained two other staff, and we absorbed two other local IT businesses and contracts.

Fast pace and exciting times building relationships and working hard on the IT equipment for schools and Business.

• Provided technical support to all staff members within the school/business and council offices, troubleshooting hardware and software issues in a timely and efficient manner
• Managed IT inventory, ensuring all equipment was accounted for and properly maintained for optimal performance
• Implemented security measures such as firewalls and antivirus software to protect sensitive data and prevent cyber threats
• Conducted regular software updates and system backups to keep operations running smoothly and to prevent data loss
• Collaborated with teachers/employees in training sessions to enhance their digital literacy skills and optimize their use of technology for productivity

I then decided to go back out on my own again once this was all built. It's still going strong till this day.

Worked in the 4 nominated schools, but soon turned into supporting approx 13 schools over the Riverland.

Setup and administered Rivskills Bus, Loxton Council Internet Centre.

• Managed and maintained network infrastructure for four local schools and the Council, ensuring seamless operation and connectivity
• Provided technical support to staff and students for IT-related issues, resolving them promptly to minimize downtime
• Conducted regular maintenance and upgrades to hardware and software systems to optimize performance and efficiency
• Collaborated with stakeholders to develop and implement ICT strategies to meet the educational and administrative needs of the schools and local Council

Finished being a contractor to move to Office Everything to support Riverland schools and business better.

Ran the family farm by myself and lived in the farm homestead

Implemented sustainable farming practices to improve soil health and increase crop yields

• Maintained and repaired farm equipment, such as tractors, irrigation systems, and fencing
• Collaborated with local markets and vendors to sell produce and livestock for profit
• Continuied with contract shearing, lamp mulesing and wool professional classing, again to help financially support the farm

Due to many changes I opted to transition from farming to a IT oriontated career.

• Managed day-to-day operations of a multi-generational family farm, overseeing planting, harvesting, and livestock care
• Implemented sustainable farming practices to increase yields and reduce environmental impact
• Maintained equipment and infrastructure, including tractors, small irrigation systems, and buildings, ensuring optimal function and safety
• Developed and executed business plans to drive profitability and growth of the family farm operation.
• Always excited to use technology to its fullest wherever possible.
• Collaborated with family members and agricultural experts to continuously improve farming techniques and diversify crop offerings.