Summary
Overview
Work History
Education
Skills
References
Timeline
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Hayden Watt

Lammermoor,QLD

Summary

Motivated and goal-oriented professional with extensive experience in the motor industry and sales. Highly organised and adept at managing multiple roles.

Customer-focused team player with a positive demeanour and a proven ability to establish rapport. Committed to maintaining exceptional customer service and contributing to company success.

Adapts quickly to customer needs, demands, and priorities with passion, resilience, understanding, determined and drive.

Overview

12
12
years of professional experience

Work History

Sales Conversion Representative

Makita Australia
Gold Coast, QLD
08.2022 - Current
  • Follow up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Manage accounts by providing solutions that best fit the customer's needs.
  • Develop and maintained relationships with existing clients to ensure customer satisfaction.
  • Successfully working together with colleagues within the organisation focusing on key targets.
  • Organise client visits, presentations, product demonstrations and trade shows.
  • Research competitors' products, prices, and sales techniques.
  • Create detailed reports on sales performance, market trends and customer feedback.
  • Source new leads through industry contacts, cold calling, and other methods of outreach.
  • Achieve key KPI's and objectives.
  • Gain market share through existing and new customer base.

Sales Specialist

Bunnings
Ballina , NSW
05.2021 - 08.2024
  • Assess customer needs, explain complex technical information and provide information regarding useful products and promotions.
  • Develop store-specific product plans and strategies to increase sales.
  • Drive substantial sales through suggestive selling and by promoting add-on purchases.

Senior Sales Specialist

Sydney Tools
Lismore , NSW
04.2021 - 05.2022
  • Coordinate trade shows and other events to promote company products or services.
  • Provide technical advice or assistance regarding product features or specifications.
  • Promote exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Open and closed store, set up registers and secure cash.
  • Manage a team of sales representatives by providing guidance, training, and support.
  • Create marketing materials including brochures, flyers, and presentations for potential customers.
  • Resolve escalated customer inquiries or complaints in a timely manner.
  • Identify opportunities to expand existing customer base through cross-selling initiatives.

Mechanical Technician

ARB 4X4 Accessories
Lismore , NSW
08.2020 - 02.2021
  • Deliver exceptional customer service and product advice while completing assigned tasks.
  • Ability to decipher written instructions and pictures planning ahead of the present task.
  • Capable of applying innovative problem-solving skills in a timely manner.
  • Develop expertise in the range of products within the 4X4 industry.
  • Serve as a team player, collaborating with colleagues to meet deadlines and accomplish timely project completion.
  • Prepare components prior to work by verifying appropriate allocation of all accessories and confirming their undamaged condition.
  • Master new skills and incorporating them seamlessly into daily operations.

Mechanical Technician

Chris Albertini Automotive
Lismore , NSW
04.2018 - 08.2020
  • Deliver exceptional customer service by creating a friendly and welcoming environment to exceed customer expectations.
  • Work closely with team members to deliver technical assistance and guidance.
  • Continuously advancing my understanding of repairing, maintaining, and diagnosing equipment through relevant coursework that keeps me current with technology.
  • Demonstrate excellent communication skills by actively listening to customers, swiftly diagnosing faults, and repairing them within tight deadlines in a fast-paced environment.
  • Support the development of apprentices by providing consistent guidance and mentorship.
  • Ensure timely completion of all daily tasks by organizing logistics on a regular basis.

Apprentice Automotive Mechanic

Poletto’s Mechanical Repairs
Lismore , NSW
05.2013 - 04.2018
  • Maintain a helpful demeanor while working closely alongside coworkers in diverse settings including offices and workshops.
  • Efficiently oversaw workshop duties encompassing daily operations, financial transactions including money handling, invoicing/quoting; maintained strong rapport with customers to ensure their loyalty.
  • Ensure adherence to the highest standard of workplace health and safety protocols.
  • Ensure cleanliness of the workshop area and equipment.

Education

Cert 3 - Light Vehicle Mechanical Technology AUR30612 -

Wollongbar Tafe
Wollongbar
08-2016

Proprietor/Examiner ASICS -

Wollongbar Tafe
Wollongbar, NSW
08-2016

Skills

  • Lead generation
  • Sales development
  • Customer service
  • Business development
  • Retention strategies
  • Product and service knowledge
  • On-site product demonstrations
  • Training and development
  • Interpersonal communication skills
  • Expense reporting
  • Competitor research
  • Network development

References

References available upon request.

Timeline

Sales Conversion Representative

Makita Australia
08.2022 - Current

Sales Specialist

Bunnings
05.2021 - 08.2024

Senior Sales Specialist

Sydney Tools
04.2021 - 05.2022

Mechanical Technician

ARB 4X4 Accessories
08.2020 - 02.2021

Mechanical Technician

Chris Albertini Automotive
04.2018 - 08.2020

Apprentice Automotive Mechanic

Poletto’s Mechanical Repairs
05.2013 - 04.2018

Cert 3 - Light Vehicle Mechanical Technology AUR30612 -

Wollongbar Tafe

Proprietor/Examiner ASICS -

Wollongbar Tafe

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