HAYDEN PERKINS
Warrawong
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
7
7
years of professional experience
Work History
Specialist Care Lead
Optus
02.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Liaising with vulnerable stakeholders in the company
- Maintain a high file closure rate, delivering cost-effective outcomes.
- Assist in project file establishment and ongoing compliance management
Store Manager
Optus
06.2023 - 02.2025
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Improved customer satisfaction through staff training in customer service and product knowledge
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Innovative program management, strategic planning and team leadership skills
- Successful team builder with exceptional communication abilities
- Quickly builds relationships with both new clients and business audiences
Business Development Representative
Proofpoint
01.2022 - 06.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
Business Manager
Vita Group LTD
02.2018 - 12.2022
- Spearheaded overhaul of company best practices to significantly increase staff retention rates
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags
- Brought in new business connections and revenue generation opportunities by improving networking strategies
- Created and implemented aggressive action plan to address pressing cost control needs
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Education
High School Diploma -
Kooringal High School
Wagga Wagga12-2016
Skills
- Complaint resolution
- Project management
- Team leadership
- Effective communication
- Stakeholder engagement
- Strategic planning
- Problem solving
- Customer service
Timeline
Specialist Care Lead
Optus
02.2025 - Current
Store Manager
Optus
06.2023 - 02.2025
Business Development Representative
Proofpoint
01.2022 - 06.2023
Business Manager
Vita Group LTD
02.2018 - 12.2022
High School Diploma -
Kooringal High School
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