Haydin Bekir
Team Lead
Melbourne
Summary
Organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of personal and company goals. Strong facilitator adept at working and communicating with different stakeholders in order to achieve company goals efficiently and effectively.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Team Lead (Onboarding Manager)
IAG (Insurance Australia Group)
08.2023 - Current
- Led multiple teams and have successfully onboarded new employees and helped them get settled into the business
- Developed new starters and helped them grow using identified performance drivers such as telephony data all whilst meeting deadlines for the consultants and the business
- Streamlined processes to improve efficiency using clear organization and managing my time
- Ability to find solutions when unexpected challenges arise.
Customer Care Consultant
IAG (Insurance Australia Group)
1 2023 - 8 2023
- Assisted customers with insurance inquiries, Sales, and policy adjustments
- Provided exceptional service and resolved customer issues promptly
- Collaborated with internal teams to ensure seamless customer experiences
- Successfully built and kept good relationships with people from all areas within IAG.
Account Manager & Environmental Trader
Balla Equity
01.2020 - 06.2022
- Managed Government renewable energy rebates for solar companies and retailers with a portfolio size of 15 million dollars
- Traded sustainability-linked financial products (certificates, carbon credits)
- Developed strong relationships with energy retailers and brokers.
Education
Victorian Certificate of Education – ATAR 78.20 -
Strathmore Secondary College
01.2011 - 04.2016
Bachelor of Applied Science (Construction Management) - undefined
RMIT University
01.2017 - 04.2020
Skills
- Adaptability
- Teamwork and Collaboration
- Effective Communication
- Problem-solving abilities
Volunteer Experience
2017, Asylum Seeker Resource Centre (ASRC), Shared Business Services (2 days a week for 10 months)
References
- Balla Equity, Donny Balla, 0400 334 190
- ASRC, Roden Otinga, 9274 9850
Timeline
Team Lead (Onboarding Manager)
IAG (Insurance Australia Group)
08.2023 - Current
Account Manager & Environmental Trader
Balla Equity
01.2020 - 06.2022
Bachelor of Applied Science (Construction Management) - undefined
RMIT University
01.2017 - 04.2020
Victorian Certificate of Education – ATAR 78.20 -
Strathmore Secondary College
01.2011 - 04.2016
Customer Care Consultant
IAG (Insurance Australia Group)
1 2023 - 8 2023
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