Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
Timeline
Generic

Hayet Dabbouss

Melbourne,VIC

Summary

Enthusiastic and compassionate professional with a diverse background in customer service, performing arts, and student support. Known for excellent communication skills, empathy, and the ability to connect with people from all walks of life. Experienced in delivering outstanding service, engaging audiences, and supporting students with diverse learning needs. Brings creativity, patience, and a positive attitude to every role, with a strong commitment to inclusion, collaboration, and personal growth.

Overview

9
9
years of professional experience

Work History

Integration Aides

Sunshine College West Campus
07.2023 - 12.2025
  • Supported students with diverse learning needs in both classroom and playground settings, ensuring inclusion and equal access to education.
  • Assisted teachers in implementing individual learning plans (ILPs) and behaviour management strategies.
  • Provided one on one and small group support to help students stay on task and achieve learning goals.
  • Adapted classroom materials and activities to suit the individual needs and abilities of students.
  • Supervised students during recess, lunch, excursions, and transitions to maintain safety and engagement.
  • Monitored and recorded student progress, behaviour, and participation, reporting observations to teaching staff and support teams.
  • Helped create a supportive and respectful learning environment by reinforcing school values and expectations.
  • Used communication tools (verbal, visual, assistive technology) to support students with communication challenges.
  • Collaborated closely with teachers, therapists, and families to support student development and wellbeing.

Customer Service Representative

Coles Supermarket
12.2018 - 09.2023
  • Maintained customer satisfaction through forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided advice and assistance to customers, attentively addressing special needs or preferences.
  • Recommended products to customers, thoroughly explaining features and benefits.
  • Cultivated customer loyalty, promoted repeat business, and contributed to increased sales.

Actress

ABC Production "Mustangs FC"
06.2017 - 09.2019
  • Studied and rehearsed roles from scripts to interpret and memorise lines and cues.
  • Captivated audiences by channeling and exhibiting emotions, resulting in laughter, tears, excitement, shock, and fear.
  • Learned scripts to understand character relationships and develop role interpretations.
  • Performed both humorous and serious interpretations of emotional actions and situations, using expressive body movements and gestures.
  • Met with the production director to discuss poses, movements, and personal portrayal of the character

Customer Service Cashier

Abby Pizza Shop
03.2018 - 12.2018
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Helped customers feel welcomed, important, and appreciated by answering questions about products throughout the store.
  • Maintained customer satisfaction through quick and professional handling of product returns.
  • Handled daily credit and cash transactions with accuracy and efficiency.

Education

Certificate IV in School Based Education Support

Christa College
Melbourne, VIC
06-2023

Diploma of Early Childhood Education And Care

Skills For Excellence
Melbourne, VIC
02-2022

High School Diploma -

Sunshine College Senior Campus
Melbourne, VIC
11-2019

VET Business Administration Cert II

Victorian Curriculum And Assessment Authority
Melbourne, VIC
12-2018

Skills

  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Strong Interpersonal Communication
  • Customer Service Excellence
  • Student Support and Inclusion
  • Team Collaboration
  • Adaptability and Flexibility
  • Time Management and Organisation
  • Multitasking in Fast Paced Environments

CERTIFICATIONS

First Aid Certificate -

HLTAID001 - Provide Cardiopulmonary Resuscitation

HLTAID002 - Provide Basic Emergency Life Support 

Timeline

Integration Aides

Sunshine College West Campus
07.2023 - 12.2025

Customer Service Representative

Coles Supermarket
12.2018 - 09.2023

Customer Service Cashier

Abby Pizza Shop
03.2018 - 12.2018

Actress

ABC Production "Mustangs FC"
06.2017 - 09.2019

Certificate IV in School Based Education Support

Christa College

Diploma of Early Childhood Education And Care

Skills For Excellence

High School Diploma -

Sunshine College Senior Campus

VET Business Administration Cert II

Victorian Curriculum And Assessment Authority

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Hayet Dabbouss