Wynnie Tan
Melbourne
Summary
A proactive and detail-oriented professional with over a decade exposure in fast-paced environments within hotel management and hospitality. Proven organisation skills with previous involvements in overseeing day-to-day operations in major hotel organisations, key sporting events and universal concerts. Known to possess strong interpersonal and constructive communication skills to ensure effective teamwork, problem solving and task prioritisation while achieving productive collaboration and conflict resolution within external and internal parties. Experienced at training & developing teams in providing first class service to all patrons by streamlining processes and optimising team efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Suite Attendant
Delaware North
04.2024 - Current
- Facilitated notable guests and ensured a welcoming atmosphere with hospitality services
- Set up of corporate suites efficiently for optimal functionality and to standard during major events (AFL, international concerts)
Guest Experience Leader
Melbourne Marriott Hotel Docklands
04.2021 - 02.2024
- Lead Front Office trainer in training, managing & mentoring to develop the team
- Administered onboarding with cash handling procedure, policy, paperwork and daily end of shift Sign off
- Planned and performed onboarding processes, conducted new employee Induction & new employee workshop to collaborate with the HR Team
- Managed and maintained guest information and records of any incidents
- Achieved Top 10 finalist for Hotel Industry Rising Star Award by 2022 Victorian Accommodation Awards for Excellence
Front Office Supervisor
Oaks Melbourne Southbank Suites
08.2018 - 04.2021
- Facilitated to bridge the gap between company vision and realities
- Fostered strong work relationships with all hotel departments to support property operation and goals
- Maintained effective and timely communication to coordinate with clients and business partners
- Ensured guest feedback is recorded accurately and actioned any service recovery process in a prompt and efficient manner
Guest Service Agent
Wrap on Southbank
05.2017 - 08.2018
- Acted as a first point of contact and offered a welcoming presence to incoming clients and guests
- Managed and maintained upcoming bookings, communicated all requirements and special requests with the team
- Maintained company policies and procedures to ensure consistency of guest experiences
Food & Beverage Attendant
Longchim, Crown Melbourne
12.2016 - 04.2018
- Coordinated to accommodate patrons with personal dietary preferences and restrictions
- Maintained the highest standards of safety and hygiene in accordance with all health and safety standards to promote wellness and the most enjoyable dining experiences possible
Guest Service Agent
Sheraton Melbourne
05.2016 - 10.2016
- Dispatched calls, submitted room service requests, communicated as the main point of contact for all guest needs
- Managed a variety of internal communication
Executive Club Team Leader
Four Season Sydney
11.2014 - 04.2016
- Managed team with resourcefulness and strong leadership
- Trained new team members to provide a personalised experience
Food and Beverage Attendant
Silks, Crown Perth
05.2014 - 09.2014
- Provided fine dining sequence of service
Education
Bachelor of Business - Hotel And Resort Management - Hotel And Resort Management
Blue Mountains International Hotel Management School
Sydney NSM01.2015
Skills
- 10 years in Hotel management (Front office operations, Guest relations, Staff coordination) and Hospitality (Food & beverage services, Corporate suite management & operations)
- Opera
- CMS
- Micros
- HotSOS
- Microsoft Office & Microsoft Dynamics
- Point of Sale (POS) & Credit Card Terminal
- Review Pro
Certification
- Marriott Certified Departmental Trainer
- Marriott Certified Train The Trainer
Languages
English (Native)
German (Intermediate)
Chinese (Intermediate)
Timeline
Corporate Suite Attendant
Delaware North
04.2024 - Current
Guest Experience Leader
Melbourne Marriott Hotel Docklands
04.2021 - 02.2024
Front Office Supervisor
Oaks Melbourne Southbank Suites
08.2018 - 04.2021
Guest Service Agent
Wrap on Southbank
05.2017 - 08.2018
Food & Beverage Attendant
Longchim, Crown Melbourne
12.2016 - 04.2018
Guest Service Agent
Sheraton Melbourne
05.2016 - 10.2016
Executive Club Team Leader
Four Season Sydney
11.2014 - 04.2016
Food and Beverage Attendant
Silks, Crown Perth
05.2014 - 09.2014
Bachelor of Business - Hotel And Resort Management - Hotel And Resort Management
Blue Mountains International Hotel Management School