Hayle Johnston
Innisfail,QLD
Summary
I am an Indigenous woman who is passionate about and dedicated to being a support worker. I have utilised my adverse life experiences in conjunction with my professional experiences to engage disadvantaged and marginalized groups of people, so they can be the best they can be.” I use a strengths-based approach to teach people resilience, and to provide hope that despite adversity one can succeed. I am a hard worker, innovative and a problem- solver. I pride myself on my ability to build rapport with people, and then work with them to create change. I have had many successful outcomes due to this in both a personal and professional level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Worker
Innisfail Youth And Family Care
08.2021 - Current
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing
- Excellent communication skills & interpersonal skills
- Excellent organisational and time management abilities
- Facilitated Supervised visits for Child Safety
- Worked within Youth Shelter
- Following and adhering to policies and procedures
- Reporting and collaborating with CEO and management.
- Maintain confidentiality and adhering to guidelines.
- Fostered a supportive living environment by addressing residents'' emotional and behavioural needs.
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
- Completed clear and concise documentation of youth behaviour and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Utilized behaviour management strategies consistently, creating an orderly environment conducive to personal growth for all residents.
- Evaluated needs of youth and outlined measures to address.
- Coordinated with external agencies for necessary resources and services, ensuring seamless continuum of care for each resident throughout their stay.
- Taught clients to relate socially through use of daily routines and activities.
Ocean Health Clinic Medical Administrator/ Manager
Ocean Health Clinic
08.2020 - 08.2021
- Meeting and greeting patients
- Operation of Medical Software
- Accounts payable and receivable
- Interpreted diagnostic test results for deviations from normal.
- Maintained accuracy, completeness, and security for medical records and health information.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Mareeba Community Centre NILS loan worker/ Administration & Social Outings Facilitator for Elderly/ Emergency Relief Worker
Mareeba Community Centre
01.2016 - 01.2018
- Operating data bases suitable to No Interest Loan Scheme
- Administration duties
- Advocacy
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Strengthened communication skills through regular interactions with others.
Disability and Aged Care Support Worker
Hinterland Community Care
01.2014 - 01.2016
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisting with daily living tasks & social emotional support for Aged and Disabled Clients
- Facilitating after-school program for high school aged children with disabilities inclusive of program development and implementation.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Atherton State High School
Atherton, QLDDiploma - Community Services And Case Managment
Aspire College
Townsville, QLD2017
Certificate III - Business Admnistration
TAFE
Loganlea, QLD2009
Skills
- Mental Health Crisis Response
- Safety Monitoring
- Coping Techniques
- Cultural Sensitivity
- Community Advocacy
- Data Confidentiality
Professional Development
- Engaging in Change for Complex Behaviours
- Conflict management Training
- Multi-cultural Training
- NAPCAN training ( prevent Child Abuse & Neglect)
- Therapeutic Crisis Intervention training
- Hope and Healing Training in Residential Care
- Positive Behaviour Support and Managing High Risk Behaviours training
- Red Dust Healing Program Training
Hobbies and Interests
- Music
- Art
- Writing Poetry
- Playing word games
- Reading
Certification
Blue Card
Yellow Card
LCS2 check
CPR & First Aid
Mental Health First Aid
Timeline
Youth Worker
Innisfail Youth And Family Care
08.2021 - Current
Ocean Health Clinic Medical Administrator/ Manager
Ocean Health Clinic
08.2020 - 08.2021
Mareeba Community Centre NILS loan worker/ Administration & Social Outings Facilitator for Elderly/ Emergency Relief Worker
Mareeba Community Centre
01.2016 - 01.2018
Disability and Aged Care Support Worker
Hinterland Community Care
01.2014 - 01.2016
Atherton State High School
Diploma - Community Services And Case Managment
Aspire College
Certificate III - Business Admnistration
TAFE
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