Summary
Overview
Work History
Skills
Certification
Timeline
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HAYLEA FRANKLIN

Townsville

Summary

Dynamic professional with a robust work ethic and adaptability, recognized for exceptional interpersonal skills. Proven ability to thrive in unsupervised environments while quickly mastering new skills. Demonstrates strong time management and organizational capabilities across various settings. Eager to leverage these competencies to drive company growth and embrace new challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Phlebotomist

QML Pathology
02.2025 - Current
  • Collected blood samples from patients, adhering to safety protocols and proper techniques.
  • Prepared and labeled specimens for laboratory testing in compliance with established guidelines.
  • Maintained cleanliness and organization of work area and equipment for optimal efficiency.
  • Verified patient information prior to specimen collection to ensure accuracy.
  • Educated patients on phlebotomy processes and provided post-collection care instructions.
  • Assisted patients experiencing anxiety by offering reassurance during procedures.
  • Centrifuged blood specimens to separate cells and serum for accurate analysis.
  • Delivered quality patient care through timely collection and transport of clinical specimens.

Plebotomist

Pathology Queensland
10.2023 - 07.2024
  • Collecting biological samples from patients, such as blood, urine, and swabs.
  • Identifying patients via verbal ID.
  • Identify and decipher what equipment is needed for collection.
  • Successfully Navigate and Operate ieMR application.
  • Correctly date, time, and sign specimens into the ieMR system.
  • Understanding of common medical terminology.
  • Liaise with nursing staff, doctors, and other medical personnel regarding patients' wellbeing.

Pathology Service Assistant/Administration

Sullivan Nicolaides Pathology
04.2021 - 01.2022
  • Registering of patient details and data entry
  • Handling of incoming/outgoing calls
  • Liaising with health care professionals regarding patient results
  • Helping solve patient inquiries/ complaints
  • Directing pathology couriers in regard to specimen pickup/drop offs
  • Provide efficient and accurate information to patients/healthcare professionals
  • Scanning of pathology request forms into pathology imaging system to meet Medicare requirements
  • Excellent verbal and written skills
  • Handling of emailing systems
  • Provide a high level of confidentiality
  • Understanding of Common medical terminology
  • Quickly adaptable to new and old systems

Receptionist Townsville

Electronics
06.2015 - 09.2015
  • Cash handling including Eftpos sales
  • Resolved customer complaints
  • General administration duties
  • Provide customer service

Casual Customer Service Attendant

Earth care Drycleaners
03.2015 - 05.2015
  • Cash handling including Eftpos sales
  • Handling of incoming/outgoing calls
  • Computer and front counter operations

Skills

  • Accurate Data Entry
  • Confidential Patient Care
  • Medical Records Management
  • Blood Sample Collection
  • Infection Prevention
  • Biological Sample Handling
  • Quality Control
  • Sanitation and sterilization
  • Reception oversight
  • Mail handling
  • Records management systems
  • Skilled in Microsoft Excel Functions
  • Experience with Adobe Applications
  • Office administration
  • Call redirection
  • Professional and polished presentation
  • Good Telephone Etiquette
  • Flexible and adaptable
  • Multitasking

Certification

Current Open C Class License

Timeline

Phlebotomist

QML Pathology
02.2025 - Current

Plebotomist

Pathology Queensland
10.2023 - 07.2024

Pathology Service Assistant/Administration

Sullivan Nicolaides Pathology
04.2021 - 01.2022

Receptionist Townsville

Electronics
06.2015 - 09.2015

Casual Customer Service Attendant

Earth care Drycleaners
03.2015 - 05.2015

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HAYLEA FRANKLIN