Overview
Work History
Education
Skills
Timeline
Generic

Haylee Bennett

Paralowie,SA

Overview

24
24
years of professional experience

Work History

Area Supervisor

Menzies International
Adelaide, South Australia
10.2018 - Current
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner, escalating when necessary.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Ensured compliance with safety regulations in the workplace.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Developed and implemented process improvements to reduce production costs and increase efficiency.
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Developed and maintained a positive working environment for all staff members.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Developed strategies for improving customer satisfaction ratings across all stores in the area.
  • Established area team schedule and planned production.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Generated documentation and processed orders.
  • Conducted internal audits to verify compliance and standardization of processes across facilities.
  • Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
  • Fostered positive relationships with customers to enhance satisfaction and loyalty.
  • Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
  • Conducted regular training sessions to improve staff skills and knowledge.
  • Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
  • Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
  • Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.
  • Resolved customer complaints and issues swiftly to maintain high service standards.
  • Monitored inventory levels and placed orders as needed to maintain optimal stock.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Managed daily operations, client relations and IT.
  • Directed and supervised staff performance.

Cafe Worker

Chinese Carvery Cafe
Adelaide, South Australia
07.2010 - 10.2018
  • Cleaned tables in the dining area before and after customer seating.
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Adhered to health department regulations regarding safe food handling practices.
  • Maintained accurate records of all sales transactions for daily reporting purposes.
  • Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Served customers by phone to take orders and answer product or service questions.

Store Manager

Aussea seafood
Northpark, South Australia
02.2005 - 07.2010
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Resolved customer complaints in a timely manner.
  • Developed relationships with suppliers to negotiate better prices.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Sandwich Artist

Subway
Adelaide, South Australia
02.2001 - 02.2005
  • Upsold additional items to increase store profits.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Maintained cleanliness of work area throughout shift.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Replenished condiments and other supplies at front counter areas.
  • Monitored temperature of freezers and coolers throughout shift.
  • Operated cash registers to process payments from customers.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Assisted team members during peak hours when necessary.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Stocked shelves with products and supplies.

Education

High School Diploma -

Para Hills High
Para Hills SA
12-2000

Skills

  • Continuous improvements
  • Sales Tracking
  • Cost Reduction
  • Documentation skills
  • Risk Management
  • Inventory Control
  • Facility Maintenance
  • Task Delegation
  • Employee Performance Management
  • Risk Analysis
  • Operational Efficiency
  • Team Management
  • Equipment Inspection
  • Workforce Planning
  • Production Management
  • Safety Management
  • Project Management
  • Program Leadership

Timeline

Area Supervisor

Menzies International
10.2018 - Current

Cafe Worker

Chinese Carvery Cafe
07.2010 - 10.2018

Store Manager

Aussea seafood
02.2005 - 07.2010

Sandwich Artist

Subway
02.2001 - 02.2005

High School Diploma -

Para Hills High

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Haylee Bennett