Haylee Clark
Taree,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
Coles
10.2018 - 12.2021
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled day-to-day customer contact via phones.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
Crew Member / Barista
McDonald’s
02.2015 - 05.2018
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared products following restaurant, health, and safety standards and procedures.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Worked well with teammates and accepted coaching from management team.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Year 11 -
Chatham High School
Taree, NSWSkills
- Effective Customer Communication
- Cash Handling
- Microsoft Office
- Payment Processing
Timeline
Customer Service Team Member
Coles
10.2018 - 12.2021
Crew Member / Barista
McDonald’s
02.2015 - 05.2018
Year 11 -
Chatham High School