Haylee Edwards
Macksville,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shit Manager
Mcdonalds
03.2024 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
Crew Member
Mcdonalds
11.2022 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Administration Officer
Bowraville Local Aboriginal Land Council
02.2018 - 11.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Bowraville Central School
Bowraville12-2014
Skills
- Customer service focus
- Staff motivation
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Team development
- Mentoring and coaching
- Quality assurance
- Payment processing
- Inventory control
- Safety compliance
- Team building
- Shift checklists
- Shift leadership
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Staff supervision
- Work Planning and Prioritization
- Safety procedures
- Assigning work
- Conflict resolution
- Continuous improvements
Timeline
Shit Manager
Mcdonalds
03.2024 - 01.2025
Crew Member
Mcdonalds
11.2022 - 03.2024
Administration Officer
Bowraville Local Aboriginal Land Council
02.2018 - 11.2022
High School Diploma -
Bowraville Central School
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