Haylee Flynn
Stoney Creek,QLD
Summary
Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Administration Officer/Receptionist
Australian Aluminium Finishing
Geebung, QLD
05.2019 - Current
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Monitored stock levels within the office environment, placing orders when necessary.
- Responded to queries raised by customers via email or social media channels in a professional manner.
- Generated weekly reports detailing progress made against set targets or objectives.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Medical Receptionist
Sandgate Doctors
Sandgate, QLD
08.2018 - 05.2019
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Medical Receptionist
The Hub Family Medical Centre
Burpengary, QLD
07.2017 - 09.2018
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Trained new staff on office procedures, insurance processes and medical terminology.
Cafe All Rounder
Braisen Hussey
Woodford , QLD
10.2013 - 06.2017
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Restocked shelves with merchandise throughout the day as needed.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Ensured that all food items were prepared according to established recipes and standards.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Operated industrial dishwasher to wash glassware and utensils.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
Education
Kilcoy High School
Kilcoy, QLD11-2014
Skills
- Administrative Support
- Database Management
- Database Administration
- Document Control
- Office Management
- Workflow Planning
- Customer Relations
- File Management
- File Maintenance
- Reporting Skills
- Relationship Building
- Document Preparation
Affiliations
- In my spare time, i love to be with my close family and friends and take my dogs to the beach.
- I love camping and adventuring, seeing new things and exploring.
- I love to read and do paint by numbers.
Timeline
Administration Officer/Receptionist
Australian Aluminium Finishing
05.2019 - Current
Medical Receptionist
Sandgate Doctors
08.2018 - 05.2019
Medical Receptionist
The Hub Family Medical Centre
07.2017 - 09.2018
Cafe All Rounder
Braisen Hussey
10.2013 - 06.2017
Kilcoy High School
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