Haylee Flynn
Woodford
Summary
I have many years of experience in the Administration and Receptionist field. I have a bubbly and happy personality and can fit right into almost any environment, I work well under pressure and love a challenge. I am a great communicator, motivated by any opportunity where I can learn new things or engage with people. I have respect for those i work beside and I'm always willing to take on greater responsibilities to help out. You can be sure that I will bring these qualities to this position with your company, in addition to my other strengths. I am open and motivated to study further within the Job i secure.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Australian Aluminum Finishing
Geebung, Australia
01.2019 - Current
- Manage and maintain office filing systems
- Provided administrative support to management staff, including diary management, travel arrangements and document preparation
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies
- Developed and implemented effective office procedures to ensure smooth running of the organisation
- Answered incoming telephone calls and responded to customer enquiries promptly
- Compiled correspondence such as letters, memos and emails
- Monitored stock levels within the office environment, placing orders when necessary
- Responded to queries raised by customers via email or social media channels in a professional manner
- Generated weekly reports detailing progress made against set targets or objectives
- Generated and sent customer invoices, submitted payments and updates accounts
- Greeted visitors and provided them with assistance
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
MEDICAL RECEPTIONIST
Sandgate Doctors
Sandgate, Australia
08.2018 - 05.2019
- Welcoming patients and visitors, answering the telephone and answering any enquiries
- Scheduling appointments
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation
- Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Equipment sterilisation and cleaning
- Monitoring and ordering stationery and clinical supplies
- Booking and organising staff and doctor meetings
- Maintaining information confidentiality at all times
- Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion
MEDICAL RECEPTIONIST
The Hub Family Medical Centre
Burpengary, Australia
07.2017 - 09.2018
- Welcoming patients and visitors, answering the telephone and answering any enquiries
- Scheduling appointments
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation
- Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Equipment sterilisation and cleaning
- Monitoring and ordering stationery and clinical supplies
- Booking and organising staff and doctor meetings
- Maintaining information confidentiality at all times
- Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion
CAFE ALL ROUNDER
The Braisen Hussey Garden Cafe
Woodford, Australia
10.2013 - 06.2017
- Greeted customers upon arrival and provided assistance with menu selections
- Prepared food orders, such as sandwiches, salads, and beverages
- Received payment from customers, processed credit card transactions, and issued change or receipts
- Cleaned tables in the dining area before and after customer seating
- Stocked service areas with napkins, utensils, condiments, and other supplies
- Adhered to health and safety regulations when handling food items
- Managed cash register operations efficiently and accurately
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes
- Restocked shelves with merchandise throughout the day as needed
- Provided excellent customer service by responding promptly to enquiries and resolving any complaints or issues quickly
- Ensured that all food items were prepared according to established recipes and standards
- Communicated effectively with kitchen staff regarding order accuracy and delivery times
- Performed opening, closing duties
- Monitored inventory levels of essential items
- Offered support to other stations during high-volume shifts
- Operated industrial dishwasher
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads
- Adhered to company food, safety, quality and sanitation policies
- Responded to customer concerns efficiently, accurately and with detailed information
Education
HIGH SCHOOL -
Kilcoy State High School
01.2014
Skills
- Administrative Support
- Receptionist Duties
- Customer Relations
- Highly motivated Self Sufficient
- Empathetic
- Multitasking
- File management
- Document Control
- Office Management
- Workflow Planning
- File Maintenance
- Reporting Skills
- Document Preparation
- Strong Communication
- Computer Literacy
- Problem Solving
- Tech Savvy
- Phone Etiquette
- Typing Skills (80-95WPM)
- Attention to detail
- Data entry
- Time management
- File organization
- Microsoft Excel
- Inbound phone call handling
- Telephone etiquette
- Office inventory management
- Inventory management
- Managing office supply inventory
- Workload management
References
AAF State Manager - My current Manager
John - 0413 057 944
The Hub Family Medical Centre Manager
Tanya- 0417 737 596
Timeline
Administrative Coordinator
Australian Aluminum Finishing
01.2019 - Current
MEDICAL RECEPTIONIST
Sandgate Doctors
08.2018 - 05.2019
MEDICAL RECEPTIONIST
The Hub Family Medical Centre
07.2017 - 09.2018
CAFE ALL ROUNDER
The Braisen Hussey Garden Cafe
10.2013 - 06.2017
HIGH SCHOOL -
Kilcoy State High School