HAYLEE HIFO

Servicing Virgin Australia flights

• Delivered check-in services including passenger verification, baggage processing, and seat allocation while ensuring compliance with airline and security regulations.
• Managed boarding procedures, verifying travel documents, making gate announcements, and assisting passengers for smooth and timely departures.
• Coordinated with flight crew and ground staff to ensure on-time performance and smooth aircraft turnarounds.
• Marshalling arrival processes: setting up safety flags, communicating with cabin crew, and ensuring passengers disembarked safely and efficiently.
• Assisted with special service requirements (e.g. unaccompanied minors, PRM passengers) to provide safe and inclusive travel experiences.
• Maintained strong knowledge of aviation safety and security standards, contributing to smooth daily airport operations.
• Provided exceptional customer service, resolving passenger queries and issues quickly in a fast-paced, high-pressure environment.

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Active involvement in member retention programs, inspiring members to continue their fitness journey. Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.
• Opening and closing the club as per the club roster.

• Handled sales floor needs, including updating pricing and signage.
• Enhanced sales with suggestions of related products and services based on purchases and stated needs.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Promoting new products on social media.
• Accepted and completed cash, check and credit card payments.
• Helped customers find specific products, answered questions and offered product advice.

• Fulfilled orders accurately using pick lists, order management software, and RF scanners.
• Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations.
• Reported low stock levels and replenished inventory.
• Avoided errors by accurately reading work tickets and pulling merchandise.
• Manual handling.
• Stock replenishments/put aways.

• Stocked supplies and set up cash drawers to maintain readiness for day’s business.
• Cleaned and sterilized equipment, work areas and glassware for safety.
• Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
• Labeled prescription drug containers following specifications
• Managed daily pharmacy operations under supervision of a licensed pharmacist.
• Supported pharmacists with measuring, counting and labeling prescriptions.
• Worked at Westmead Hospital and Qudos Arena Compounding COVID injections (12 months).