Summary
Overview
Work History
Education
Skills
References
Timeline
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Haylee Morunga

COOPERS PLAINS,QLD

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

Optical Store Manager

Specsavers Lutwyche
Lutwyche, QLD
01.2023 - Current
  • Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
  • Maintained accurate records of daily transactions in the point-of-sale system.
  • Developed strong relationships with customers to ensure repeat business and referrals.
  • Resolved customer complaints in a timely and professional manner.
  • Processed payments from customers using cash registers or other payment processing systems.
  • Implemented strategies to reduce operating costs while maintaining quality standards.
  • Analyzed financial data to identify areas of improvement within the store.
  • Scheduled appointments for eye examinations and other optometry services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Optical Assistant

Specsavers Wynnum
Wynnum, QLD
11.2018 - 08.2021
  • Provided customer service to patrons in selecting the best eyewear for their individual needs.
  • Assisted with frame selection, lens measurements, and repairs of optical products.
  • Performed administrative duties such as data entry and filing paperwork.
  • Conducted vision screenings using specialized equipment.
  • Processed payments from customers using a point-of-sale system.
  • Ordered new frames, lenses, and contact lenses when needed.
  • Demonstrated how to properly insert and remove contact lenses.
  • Scheduled appointments for eye exams with optometrists.

Education

High School Diploma -

Alexandra Hills State High
Alexandra Hills, QLD
11-2018

Skills

  • KPI Tracking
  • Schedule Management
  • Employee Development
  • Customer Service Management

References

References available upon request.

Timeline

Optical Store Manager

Specsavers Lutwyche
01.2023 - Current

Optical Assistant

Specsavers Wynnum
11.2018 - 08.2021

High School Diploma -

Alexandra Hills State High

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Haylee Morunga