Summary
Overview
Work History
Education
Skills
Certification
General Interests and Hobbies
Timeline
Generic

Haylee Murphy

Kurmond,NSW

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement, quality customer service and building loyal customer relationships. I am dedicated to ensuring the best quality of service is provided at all times, in all areas of business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Club Operations Manager

PCYC Hawkesbury
10.2021 - Current
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed inventory to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies.
  • Streamlined sports program operations, implementing efficient scheduling and resource allocation processes.
  • Reduced budget discrepancies through meticulous monitoring and reconciliation of financial records.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.

Waitress

Schembrae's In Kurrajong
02.2021 - 10.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Reduced wait times for drinks by efficiently managing the bar area + cafe station, and prioritizing orders.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Waitress

Pitt Lane Bistro
01.2019 - 02.2021
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled cash transactions accurately.
  • Ensured food safety compliance by adhering to proper handling procedures.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Kitchen Hand

Kravings In Kurmond
06.2016 - 01.2019
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.

Education

No Degree - Master Female Trainer Certificate

Women's Fitness Academy
Australia
11.2024

Certificate IV - Personal Training

Women's Fitness Academy
Asutralia
09.2024

Certificate III - Health And Fitness

Women's Fitness Academy
Australia
04.2024

Certificate in Nutrition

Women's Fitness Academy
Australia
02.2024

Skills

  • Program Administration
  • Health and safety compliance
  • Operations Monitoring
  • Customer Relationship Management
  • Beverage Preparation
  • Cash Handling
  • Opening and closing duties
  • Espresso machine operation
  • Order Management
  • Customer Service

Certification

  • Responsible Service of Alcohol
  • Police Check
  • Working with Children Check
  • Current First Aid & CPR

General Interests and Hobbies

I currently am prepping for my second season of competitions as a bodybuilder! I am also a competitive dancer and enjoy training in the gym daily. 

Timeline

Club Operations Manager

PCYC Hawkesbury
10.2021 - Current

Waitress

Schembrae's In Kurrajong
02.2021 - 10.2021

Waitress

Pitt Lane Bistro
01.2019 - 02.2021

Kitchen Hand

Kravings In Kurmond
06.2016 - 01.2019

No Degree - Master Female Trainer Certificate

Women's Fitness Academy

Certificate IV - Personal Training

Women's Fitness Academy

Certificate III - Health And Fitness

Women's Fitness Academy

Certificate in Nutrition

Women's Fitness Academy

Similar Profiles

CREATE PROFILE
Haylee Murphy