Summary
Overview
Work History
Skills
Timeline
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Haylee Perry

Summary

I am currently a logistics and inventory specialist in a boutique style business offering customers unique and tailored outcomes, but seeking to grow in a larger scale business to expand my current expertise. I am a highly motivated and career orientated individual with 10 years of management experience in many different roles. I offer proven ability to consistently drive results and lead high-performance teams, with excellent communication skills with a history of effective collaborating across all organizational levels. I posses the ability to create, enhance and maintain new and existing stakeholder relationships knowing the crucial role they play in business outcomes. I am passionate about organization, effectiveness and supporting clients and team alike to find win-win outcomes. I have a high drive for continual learning in role with a passion for people and helping them grow.

Overview

2026
2026
years of professional experience

Work History

National Inventory Specialist

MoveIt4U
2025 - Current
  • Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies for 7 warehouses nationally
  • Perform data entry for all movements, receipt in all loads from suppliers and customers with attention to detail (food grade product, must have correct manufacture dates, using FIFO when applicable, expiry dates etc)
  • Complete all inbound, damaged, frozen to chilled, rejection, inspection etc status movements within agreed timeframe
  • Collate and investigate non-approved movements, damages and claims and report back to customer(s) in a timely manner
  • Provide excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status
  • Prepare detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Develop and maintain positive relationships with vendors, ensuring reliable supply and favourable terms
  • Verify orders by comparing names and quantity of items packaged with shipping documents.
  • Compare shipping orders and invoices against contents received to verify accuracy, check and approve invoices
  • Reject damaged items, recorded shortages and corresponded with customer(s) and warehouse(s) to decided how to proceed
  • Pivot between logistics and customer service role and current role when workload for outbound orders is excessive, ensuring both loads of work are completed to a high standard

Logistics and Customer Service Specialist

MoveIt4U
01.2022 - Current
  • Work closely with internal and external stakeholders to maintain optimum levels of communication and service across all levels of the business
  • Oversee and facilitate project management for optimizing supply chain solutions for large scale businesses (Big W, Aldi, Spotlight etc) who require specific solutions, maintaining relationships with key stakeholders (ie national supply chain managers, national inventory managers etc) within these businesses while also maintaining precious relationships with pre existing partners
  • Find solutions to customers specific needs and prioritize workload based on urgency of customers needs and current workload
  • Ensure compliance is met for safety regulations and legislation is followed for import/export certifications, government directives for incoming and outgoing goods (food grade, dangerous goods, container fumigation etc)
  • Coordinate and oversee team to ensure all customer job requests result in on time deliveries with no damages
  • Respond to all emails and phone call enquiries in an efficient manner and ensure team has responded to any urgent queries prior to EOD
  • Curate weekly reporting and reconcile all completed jobs (log discrepancies, perform investigations, complete DIFOT, etc)
  • Performing multiple roles at once when team is on leave (customer service, inventory management, invoice and accounts reconciliation etc)
  • Coordinate with external partners to organize new business, negotiate rates, build and maintain relationships with new and existing customers
  • Maintain internal systems via IT development meetings and hold collaboration meetings to liaise back to developer
  • First point of contact for any customer issues, resolve in friendly time efficient manner
  • Built the SOP register, along with internal compliance documents
  • Work autonomously with confidence and make decisions in line with company goals, directives and project times
  • Assess our current clients data and table solutions clients to enhance their supply chain experience while also seeking cost saving initiatives in a very dynamic marketplace post-covid

Administration Assistant

Sydney Shock Absorbers
01.2021 - 01.2022
  • Greet all customers entering showroom
  • Assist customers with both in person and phonr queries, convert to sales
  • Prepare invoices for sales via email and phone orders, check monthly invoices against ledger
  • Resolve customer issues in a friendly manner
  • Monthly stationary ordering for office
  • Collating customer data and enter to CRM, maintain CRM
  • Liaise with road sales team for new customer leads, input new leads to CRM
  • Enhance existing relationships with workshops across Australia
  • Book all outgoing parcels and pallets, finding carriers with best rates/shipment time
  • Receiving and verifying stock from delivery partners, query missing items with supplier
  • Execute record filing system to improve document organization and management
  • Maintaining a safe workspace for both customers and team
  • Record expenses and maintained accounting records
  • Update spreadsheets and databases to track, analyze, and report on performance and sales data

Store Manager

Officeworks
01.2016 - 01.2021
  • Analyze audit data to evaluate and improve operations, assess current business conditions and forecast needs by implementing new rostering and filling procedures saving approximately $25,000 a year
  • Maximize sales and minimize shrinkage through identified audit items and adherence to standard practices, personally implemented new procedures which lead to over a 50% reduction in shrink for FY 20/21
  • Lead area audit champion in with monthly catch ups and turned 5/6 at risk stores to no risk, create and work with store managers to form mini audits to ensure national audit scores remain high
  • Manage the day to day operations of the store turning approximately $8-10 million per year and manage financials to ensure business is profitable
  • Manage 75+ team members successfully in fast-paced environment through proactive communication and positive feedback, including 4 managers
  • Uphold and weekly communications to all team for optimal team collaboration and success, including weekly management meetings and one-on-ones
  • Oversee inventory control, cash control, key control, store opening and closing procedures and set improvements via delegation to department managers
  • Oversee site maintenance of internal and external building(s), complete and book servicing and ensure site machinery is serviced on time, adjust asset register accordingly
  • Build and maintain relationships with job partnering companies to facilitate work experience and potential jobs for individuals who may not secure a job through the usual channels
  • Work closely with not for profit organizations and community groups to disperse monthly allocated funds and goods for members of said groups
  • Review performance data to monitor and measure productivity, sales progress and activity weekly to align KPIs to business requirements
  • Maintain accurate stock levels and inventory controls by completing stocktake bi-annually with added monthly high risk product counts
  • Increase sales volume by 35% in less than 2 years by implementing in store training and employing the correct team for correct role
  • Recruit, interview and hire staff members for own store and area group (12 stores) as requested by stores and business, coach department managers through the process to build on their skillset
  • Lead area sustainability champion and increased overall area results from 65% to 85% on
  • Coached managers into higher performing roles and coached team members to supervisors
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Review and monitor P&L on a monthly basis to achieve store targets
  • Coach team members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 10%
  • Ensured the wellbeing and safety of team by promoting in store and at home safety
  • Detailed job history prior to 2016 available upon request
  • Roles include
  • Operations and Compliance Manager – Big W
  • Customer Service Manager – Woolworths

Skills

  • Building and maintaining relationships with key stakeholders across all business levels
  • Time and task management
  • Analyzing client needs and optimizing service levels to cater to their specific business needs
  • Read and understand data to advise key stakeholders of predicted trends and outcomes
  • Training and development
  • Ability to make decisions under pressure with confidence

Timeline

Logistics and Customer Service Specialist

MoveIt4U
01.2022 - Current

Administration Assistant

Sydney Shock Absorbers
01.2021 - 01.2022

Store Manager

Officeworks
01.2016 - 01.2021

National Inventory Specialist

MoveIt4U
2025 - Current

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Haylee Perry