Haylee Robertson

• Managed daily operations, ensuring seamless workflow and customer satisfaction.
• Executed hair cutting, colouring, and styling techniques to meet diverse client needs.
• Consistency up skilling to ensure new styling techniques are based on current trends to attract clientele.
• Versatile in hairstyling by mastering various techniques for different hair types and textures.
• Developed and implemented efficient inventory management systems to optimize stock levels.
• Analyzed sales data to identify trends and adjust strategies for increased profitability.
• Managed day-to-day salon operations, ensuring high standards of customer service and satisfaction.
• Developed marketing strategies to attract new clients and retain existing ones utilizing social media platforms and promotional events.
• Maintained daily, monthly, and quarterly records of costs and revenue.
• Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.

Deliver exceptional guest service at every interaction, creating a welcoming and memorable environment for all guests

• Work collaboratively with your team to ensure smooth park operations and guest satisfaction.
• Efficiently handle check-ins, reservations, and guest inquiries, both in person and via phone/email.
• Provided local knowledge and recommendations including must see attractions and places and local secret hot spots, also park secrets to make every stay unforgettable.
• No request was too big or small,
• Adhered to all workplace health and safety protocols and NRMA Parks & Resorts operational procedures.
• Support the day-to-day operations of the park including administration, housekeeping, and basic maintenance tasks as required.
• Relief management of park when required
• Delivered quality in House Guest Experience, making every day at the resort special for guests of all ages.
• Shaped Programs: Work closely with the Resort Manager to develop and evolve the activities calendar, ensuring there was diverse range of activities and events for all guests these included themed events, movie nights, arts & crafts, and more
• Maintain high standards of presentation for guest areas and facilities.
• Communicated clearly with my team to ensure smooth handovers and happy guests.
• Support the team with any other tasks as needed—no job too big or small!
• System experience; Newbook
• Assisted Management with day to day operations of the park, Performing operations unassisted, and managing the team to keep a solid, safe and balanced working environment for all inside our park
• Ensure guest accounts are accurate and all transactions are handled with care.
• Ability to confidentially complete all tasks expected or required on each day, whilst being able to multi task and exceeding management and guests expectations
• Daily Banking, trans-flow entry into accounting system
• Assisting, training and mentoring of employees in the work production
• Responded effectively to sensitive inquiries or complaints.

• Managed daily salon operations, ensuring high standards of customer service and satisfaction.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Resolved issues quickly through meticulous research and quick decision-making.
• Conferred with customers to understand needs and finalize purchase orders.
• Kept records for production, inventory, income and expenses.
• Kept up-to-date on regulatory changes affecting business operations.
• Set pricing structures according to market analytics and emerging trends.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Directed implementation of strategic business plans to achieve goals and objectives.
• Determined pricing for products or services based on costs and competition.
• Submitted and prepared budget estimates and cost tracking reports.
• Examined and inspected stock items for wear or defects.
• Developed business from ground up and prepared records and operations for smooth successful salon
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• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Responded to customer inquiries by phone, email and in person.
• Supervised and trained junior stylists to serve customers with skill and efficiency.
• Consulted with customers to understand and meet unique style needs.
• Pre-booked future appointments to increase repeat business.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Styled and designed traditional and contemporary hairstyles for men and women daily.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Selected hair colors, products and services based on customer preference and individually designed hair care plan.
• Asked customers questions to understand needs and requirements.
• Answered incoming calls from prospective customers to assist and promote offerings.

• Inspired stylist team to go above and beyond to delight customers and encourage repeat business.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Pre-booked future appointments to increase repeat business.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Consulted with customers to understand and meet unique style needs.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Set up workstation and treatment room with products, equipment and supplies to facilitate services .
• Selected hair colors, products and services based on customer preference and individually designed hair care plan.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled incoming and outgoing calls according to standard operating procedures.

• Consulted with customers to understand and meet unique style needs.
• Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
• Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
• Created comfortable salon experiences for clients by offering drinks, snacks and chair adjustments throughout appointments.
• Responded to customer inquiries by phone, email and in person.
• Maintained updated knowledge of industry products and chemical composition structure and properties.
• Collected payment from customers and scheduled next appointments.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Provided comprehensive hair treatments for various types of hair.
• Evaluated client hair type, condition and desired outcome to determine ideal services.
• Kept notes listing preferences and services provided to clients for quick reference.
• Washed, colored, cut and styled hair for high volume of clients daily.
• Scheduled appointments for customers using internal software system.
• Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
• Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.