Haylee-Savina Seleni
Schofields
Summary
Looking for an opportunity for employment where I can advance my customer service abilities and create career pathways. I'm a quick learner who has no difficulty adjusting to new circumstances. One thing I particularly anticipate to is taking on new challenges and experiencing unexpected things. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Also to excel in a hospitality role, utilizing my strong customer service skills and ability to create a welcoming and enjoyable experience for customers, committed to providing exceptional service, maintaining a positive and professional demeanour and contributing to the overall success of the establishment.
Overview
3
3
years of professional experience
Work History
Warehouse Assistant
TJX (TK Maxx) Australia
03.2023 - Current
- Received positive feedback from supervisors for exceptional attention to detail and accuracy in sorting orders
- Received recognition for consistently meeting or exceeding daily picking targets, contributing to overall warehouse productivity
- Proactively identified and resolved issues with mislabeled or damaged products, ensuring accurate sorting and customer satisfaction.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance overall performance as a Warehouse Assistant.
Shift Manager
KFC
01.2023 - 07.2023
- Leading a team that consistently achieved an exceeded sales target
- Successfully resolving customer complaints and ensuring a positive resolution
- Maintaining high standards of cleanliness and food safety, resulting in positive health inspections and compliance with regulations
- Executing marketing strategies that effectively boosted brand visibility and attracted a higher volume of customers.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Team Member
KFC
09.2021 - 01.2023
- Consistently achieving the fastest order completion times, ensuring efficient service and customer satisfaction
- Actively contributing to a positive team environment, collaborating with colleagues, and supporting them to achieve team goals
- Effectively resolving customer complaints and finding solutions to challenging situations, ensuring customer satisfaction
- Consistently adhering to food safety protocols and ensuring a clean and safe working environment.
- Developed strong cooperative relationships with coworkers and managers.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
Picker Packer
Multipack LJM
09.2021 - 12.2022
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Updated manuals to reflect amending of rates, rules or regulations.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Achieved production targets consistently with speed and accuracy on the production line.
- Efficiently stacked & wrapped pallets, ensuring stability and minimizing damage.
- Received positive feedback for strong attention to detail, resulting in minimal errors and rework.
Ride Operator
Sydney Royal Easter Show
04.2021 - 04.2022
- Developing and implementing innovative marketing strategies to attract more customers
- Consistently managing time effectively, ensuring smooth operations and minimizing customer wait times
- Received positive feedback and testimonials from customers, indicating a memorable experience
- Maintaining a perfect safety record by adhering to all safety protocols and procedures
- Implementing crowd management strategies to ensure a safe and organized environment during peak periods.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
Education
Chifley College Bidwill Campus
Mount Druitt, NSW09.2022
Skills
- Customer Service
- Organization
- Creative problem-solver
- Safety awareness
- Excellent Time Management
- Quick Learner
- Adaptable
- Strong attention to detail
- Prioritization
- Service standard compliance
References
Available upon request
Timeline
Warehouse Assistant
TJX (TK Maxx) Australia
03.2023 - Current
Shift Manager
KFC
01.2023 - 07.2023
Picker Packer
Multipack LJM
09.2021 - 12.2022
Team Member
KFC
09.2021 - 01.2023
Ride Operator
Sydney Royal Easter Show
04.2021 - 04.2022
Chifley College Bidwill Campus
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