Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hayleigh French-Bluhm

Hayleigh French-Bluhm

Bundall,Australia

Summary

Highly motivated and enthusiastic team member, with experience in the recreation and hospitality industry. Dedicated to giving customers engaging and personalised interactions, ensuring all guests have a safe and enjoyable experience. Thrives in fast-paced venues, with multitasking skills, and is eager to work in a new environment and learn more about this industry!

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Venue Manager

Strike Bowling
Surfers Paradise, QLD
09.2024 - Current
  • Trained and facilitated staff on customer service and operational procedures
  • Created a inclusive and collaborative environment for team members.
  • Monitored inventory levels and ordered supplies, food and beverage items as needed for week to week operations.
  • Handled guest inquiries and resolved issues to enhance customer satisfaction.
  • Created team schedules to ensure supported staffing during peak trading hours.
  • Analysed data from weekly sales, in order to make forecasts for future weeks.
  • Supervised team members on daily tasks; provided feedback and guidance when needed.

Attractions Cast Member

Walt Disney World Resort
Orlando, FL
08.2023 - 07.2024
  • Greeted guests in a friendly manner and provided excellent customer service.
  • Operated and understood different ride consols throughout the attraction, learnt opening and closing procedures, inspected ride vehicles for any signs of damage or malfunctioning.
  • Assisted with crowd control, queue management and guest flow.
  • Maintained a high level of professionalism when interacting with guests and used conflict resolution techniques when needed.
  • Kept updated of shut-down and emergency evacuation procedures to ensure the guests safety.

Casual Manager

Holey Moley
Strathfeild, NSW
03.2022 - 08.2023
  • Defined and coordinated team goals, objectives and tasks to drive success. Monitored team productivity and performance to support goals.
  • Created innovative strategies for increasing customer satisfaction and loyalty, as well as sales.
  • Trained in all areas including, reception, bartending, kitchen and food running.
  • Proficient with purchases, refunds and gift cards, understood POS system and inventory checks.
  • Provided support for customers by addressing quires or concerns.

Education

Associate of Arts - Music

Academy of Music And Performing Arts
Sydney
07.2024

Skills

  • Teamwork and Collaboration
  • Communication skills
  • Customer Service
  • Strong Work Ethic
  • Adaptability and Flexibility
  • Cash Handling

Certification

RSA/RCG

QLD RMLV

Timeline

Assistant Venue Manager

Strike Bowling
09.2024 - Current

Attractions Cast Member

Walt Disney World Resort
08.2023 - 07.2024

Casual Manager

Holey Moley
03.2022 - 08.2023

Associate of Arts - Music

Academy of Music And Performing Arts

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Hayleigh French-Bluhm