Hayleigh Pocsai
Mortdale
Summary
Friendly and approachable with a for ability of creating memorable guest experiences. Possesses knowledge of hospitality operations and advanced problem-solving skills. Dedicated to enhancing guest satisfaction and fostering welcoming environment, As well as having experience with managing hospitality services and ensuring exceptional guest experiences. Knowledge of team management and customer service excellence.
Overview
5
5
years of professional experience
Work History
Easter Show - Basketball Game
04.2021
Hospitality Assistant Manager
Nandos
02.2022 - 03.2025
- Identified and resolved customer complaints concerning food or lodging.
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
Work Experience
Woolworths
11.2019 - 11.2021
- Carried out day-day-day duties accurately and efficiently
- Served customers and followed outlined steps of service
- Participated in team-building activities to enhance working relationships
- Worked flexible hours; night, weekend, and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
High School Diploma -
GRC Oatley Senior Campus
Oatley, NSW12.2021
Skills
- Basic math
- Planning and Coordination
- Organization and Time management
- Teamwork skills
- Friendly, positive attitude
- First aid training
- Team leadership
Timeline
Hospitality Assistant Manager
Nandos
02.2022 - 03.2025
Easter Show - Basketball Game
04.2021
Work Experience
Woolworths
11.2019 - 11.2021
High School Diploma -
GRC Oatley Senior Campus
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