Hayler Tran
Dayton,WA
Summary
Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Check-in Agent
Menzies Aviation
Perth, WA
11.2023 - Current
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
Warehouse Assistant (contractor)
European Foods Wholesalers
Midland, WA
08.2023 - 12.2023
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Grocery Supervisor/Administrative Assistant
Spudshed
Westminster
06.2020 - 08.2023
- Enhanced store efficiency by implementing effective inventory management systems and procedures.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.
- Maximized profitability by conducting regular price checks, updating pricing labels accurately, and adjusting promotions as needed.
- Implemented loss prevention strategies to reduce shrinkage levels within the department consistently over time.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Maintained accurate records of inventory levels using computerized systems regularly updated for accuracy.
Grocery in Charge
MCQ Supermarket
Beechboro, WA
06.2021 - 09.2022
- Assisted in inventory management for optimal product availability and reduced waste.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
Retail Supervisor
SUPA IGA
Midland, WA
07.2021 - 06.2022
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Implemented cost-saving measures by identifying areas of waste reduction in warehouse operations.
Education
GED -
North Metropolitan TAFE
Perth, WA12.2020
Skills
- Employee Training
- Store operations
- Stock Rotation
- Task Delegation
- Product ordering
- Employee Management
- Visual Merchandising
- Inventory Oversight
- Inventory Management
- Computer Proficiency
Certification
- Certified License to operate forklift truck by Skills Training & Engineering Services
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Check-in Agent
Menzies Aviation
11.2023 - Current
Warehouse Assistant (contractor)
European Foods Wholesalers
08.2023 - 12.2023
Retail Supervisor
SUPA IGA
07.2021 - 06.2022
Grocery in Charge
MCQ Supermarket
06.2021 - 09.2022
Grocery Supervisor/Administrative Assistant
Spudshed
06.2020 - 08.2023
GED -
North Metropolitan TAFE