Hayley Ainsworth
Atherton,QLD
Summary
I am a dedicated and detail-oriented person with a proven track record in providing efficient administrative and customer support. Seeking a challenging role where I can leverage my organizational skills, proficiency in administration, and strong attention to detail to contribute effectively to the smooth and streamlined operations of a dynamic organization. Eager to utilize my expertise in tasks such as data entry, document management, and office coordination to enhance overall efficiency and contribute to the success and values of the team and company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Sales Agent
Explore Property (Yungburra Tinaroo Realty)
08.2019 - Current
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
- Negotiated favourable deals for clients by establishing strong relationships with property owners and developers.
- Generated leads through cold calling, networking, and referral-based marketing strategies.
- Expanded client base by consistently following up on potential leads and maintaining a positive professional image.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
- Prepared detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
- Ensured legal compliance throughout transactions by reviewing contracts and coordinating closely with title companies and mortgage lenders.
- Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint. Utilized these applications to create and edit documents, spreadsheets, and presentations, demonstrating strong organizational and data analysis skills.
- Punctual appointment booking/scheduling with clients ensuring day to day appointments run smoothly.
Business Support Officer
Explore Property
01.2019 - 08.2019
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Assisted in the preparation of comprehensive reports for senior management, presenting valuable insights for informed decisionmaking.
- Oversaw daily office operations, ensuring a well-organized and efficient work environment for all employees.
- Served as a liaison between different departments within the organization, promoting effective communication and collaboration on joint projects.
- Handled sensitive documents securely while maintaining strict confidentiality protocols in line with company policy.
- Interact with tenants to address inquiries, concerns, and requests.
- Assist in the leasing process, including showing available units to prospective tenants.
- Handle tenant move-ins and move-outs, conducting inspections and documenting property condition.
- Maintain accurate and organized property records, including leases, maintenance requests, and financial transactions.
- Assist in the tenant screening process, including conducting background checks and verifying rental history.
- Ensure that all prospective tenants meet the property's criteria for occupancy.
Personal Assitant/Administration
Yungaburra - Tinaroo Realty
05.2017 - 01.2019
- Proficient in handling various administrative tasks, including managing schedules, organizing documents, and maintaining a systematic filing system.
- Skilled in providing reception services, greeting visitors, and managing front-desk operations efficiently
- Demonstrated excellence in customer service by effectively addressing client inquiries, concerns, and requests.
- Proven ability to maintain a positive and professional demeanor, ensuring a high level of customer satisfaction.
- Played a key role in supporting sales agents with daily tasks, including the preparation of contracts, forms, and other essential documents.
- Collaborated closely with sales teams to ensure smooth operations and timely completion of tasks.
- Demonstrated effective communication skills in directing calls, taking messages, and facilitating communication within the organization.
- Executed cleaning duties to maintain a neat and organized workspace, contributing to a positive and professional environment.
- Ensured cleanliness and hygiene in common areas, creating a welcoming atmosphere for clients and colleagues.
- Exhibited strong time management skills by efficiently scheduling appointments and bookings for meetings.
- Coordinated calendars effectively, ensuring all appointments and commitments were managed with precision.
- Proficient in data entry tasks, ensuring accuracy and attention to detail in maintaining databases and records.
- Utilized data entry skills to input, update, and manage information, contributing to the overall efficiency of administrative processes.
Shift Manager
Gillies Road House
07.2016 - 05.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Food Preparation complying with Food Act 2006
- Proficiently operated Point of Sale (POS) systems, Eftpos terminals, and managed cash transactions accurately.
- Demonstrated effective order-taking skills, accurately recording customer preferences and ensuring timely delivery of orders.
- Waited tables with a focus on attentiveness, friendliness, and prompt service.
- Demonstrated expertise in stock rotation to minimize waste and maintain the freshness of products.
- Efficient in short-order cooking, preparing a variety of dishes quickly and efficiently.
- Demonstrated baking skills, contributing to the creation of a diverse menu and meeting customer preferences.
- Implemented housekeeping protocols to streamline daily maintenance tasks.
Waitress
International Club
05.2016 - 08.2016
- Provided exemplary customer service, showcasing proficiency in POS and Eftpos operations.
- Demonstrated adeptness in order taking and precise cash handling.
- Excelled in waiting tables, prioritizing customer satisfaction through attentive service.
- Efficiently set up and dismantled buffets, ensuring a visually appealing and organized presentation.
- Maintained a keen eye for detail in arranging and displaying buffet items.
- Diligently replenished condiments and silverware, contributing to a seamless dining experience.
- Ensured tables were well-equipped with necessary items, enhancing overall customer satisfaction.
- Upheld high standards of cleanliness through consistent general housekeeping.
- Executed routine cleaning tasks to maintain a clean and inviting environment for patrons.
- Executed barista duties with precision, crafting and serving high-quality coffee beverages.
- Maintained a clean and organized coffee station, adhering to strict hygiene and safety standards.
Waitress
Cairns Plaza
12.2015 - 03.2016
- Customer Service; Assisting people from different countries whom didn’t speak English
- Setting up and putting away breakfast buffet
- Replenishing of condiments and silver wear
- Restocking bakery and cereal items
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Order taking – Receipt Dockets
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Retail Sales Team Member
Cotton On Group
03.2015 - 10.2015
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Increased store revenue through upselling techniques and suggestive selling.
- Maintained a clean, organized sales floor for an enhanced shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to achieve monthly sales targets and KPIs.
- Resolved customer complaints professionally, resulting in increased customer satisfaction ratings.
- Participated in store promotions and visual merchandising efforts, driving sales growth and attracting new customers.
- Contributed to an inclusive work environment by actively participating in team meetings and sharing ideas for improvement.
- Built rapport with suppliers, ensuring timely deliveries of merchandise and minimizing stockouts during peak periods.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used POS system to process sales, returns, online orders, and gift card activations.
Salesperson
Crystal Caves
09.2013 - 02.2014
- Cash Handling
- Ensuring all policies and procedure are being adhered too
- Product knowledge training
- Handling customer complaints & customer service
- Administrative duties
- Ensuring KPI’s are being met
- Sales – Selling crystals, stones and gems worth thousands
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
High School Diploma -
Atherton State High School
Atherton, QLD2014
Skills
- Enthusiastic
- Multitasking
- Positive attitude
- Team oriented
- Self-motivated
- Highly organised
- High attention to detail
- Strong focus on obtaining the best results
Certification
REIQ Licence
- Real Estate Sales Agent - 2017 - Licence current up to 2025
Timeline
Real Estate Sales Agent
Explore Property (Yungburra Tinaroo Realty)
08.2019 - Current
Business Support Officer
Explore Property
01.2019 - 08.2019
Personal Assitant/Administration
Yungaburra - Tinaroo Realty
05.2017 - 01.2019
Shift Manager
Gillies Road House
07.2016 - 05.2017
Waitress
International Club
05.2016 - 08.2016
Waitress
Cairns Plaza
12.2015 - 03.2016
Retail Sales Team Member
Cotton On Group
03.2015 - 10.2015
Salesperson
Crystal Caves
09.2013 - 02.2014
High School Diploma -
Atherton State High School
REIQ Licence
- Real Estate Sales Agent - 2017 - Licence current up to 2025
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