Hayley Andryc
Wollongbar,NSW
Summary
My name is Hayley Andryc, I am 22 years of age and a true 'go-getter' not only in my personal life but in my work life as well.
I excel in positions where I can benefit others and always aim to do my very best in any situation I am placed in.
I am eager to continue to expand my skill set and grow my experiences in the workplace. I enjoy new challenges and being pushed to grow and learn as an employee, I keep a very professional approach and meet a very high standard in all aspects especially health and safety and time management.
I always make sure to turn up with a big smile on my face a calming, positive aroma and a can do attitude.
Overview
8
8
years of professional experience
Work History
Support Worker
Aquamarine Personalised home care
Alstonville, NSW
05.2022 - Current
- Helped disabled persons access community resources such as housing options or job training programs.
- Maintained records of services provided, client progress, and goals achieved.
- Administered medication according to doctor's orders and monitored side effects.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Provided emotional support to individuals with physical or mental disabilities.
- Encouraged independence by teaching skills needed for everyday life.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted in developing self-care skills such as personal hygiene practices.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Developed strategies to help individuals cope with their disability.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Transported clients to appointments, social events, and other activities as needed.
- Managed challenging behaviors through positive reinforcement techniques.
Hotel Front Desk Clerk & Housekeeeping
The Westin Resort and Spa Whistler
Whistler, Canada, BC
05.2023 - 12.2023
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Greeted guests in a professional and friendly manner.
- Performed administrative duties such as filing documents, preparing correspondence.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Processed payments from customers for room charges and incidentals.
- Ensured that all safety protocols were followed at the front desk area.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Managed cash drawer according to established accounting guidelines.
- Assisted guests with check-in and check-out procedures as needed.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Facilitated successful front desk operations for high-volume hotel.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Part-time Disability Support Worker.
FutureCare Now
Ballina, NSW
01.2021 - 12.2022
- Daily Personal Activities
- Development of Daily Living and Life Skills
- Household Tasks
- Innovative Community Participation
- private contracted Disability support worker
- Maintained records of services provided, client progress, and goals achieved.
- Overnight active shift work, attending to clients needs throughout the night.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
Casual employee / Cashier, head barista, customer service, waitress, cleaning
The Crossing Cafe
Alstonville
01.2019 - 12.2020
- Serving, taking orders and handling money, dealing with complaints and finding a way to resolve the problem where both parties are happy and have come to an agreement
- Making coffees in a fast-paced environment, incorporating dietary requirements to said order
- Waitressing beverages and food out to tables in a crowded and busy area; whilst taking orders and making sure everyone is happy and pleased with their food and drinks
Casual employee / cashier, food handling, customer service
McDonalds Restaurant
Goonellabah
01.2019 - 12.2019
- Cashier operator, handling and dealing with money in a fast-paced environment
- Prepping food and handling different meat types up to workplace standards
- Dealing with customers and helping them where they struggle to do so, leading to developing skills for helping individuals
Casual employee / retail, customer service
Kmart
Ballina
01.2018 - 12.2019
- Cashier operator, handling and dealing with money
- Merchandising , organizing clothes, taking stock to the front of the store and unpacking heavy boxes
- Customer greeting, developing my skills to deal with different personalities and people everyday
Casual Employee / sandwich maker, cashier operator
Subway
Ballina
01.2018 - 12.2018
- Sandwich maker, Prepping bread, vegetables, meats
- Cashier operator, taking orders and dealing with money
- Working in a fast-paced atmosphere, leading to skills such as: time management; thinking quickly; and multitasking
Casual Employee / Cashier, stocktake, Filling fruit and veg.
Village fresh
Alstonville
01.2017 - 12.2018
- Cashier operator, opening and closing the register, dealing with money
- Ordering stock and stacking heavy stock of fruit and veg
- Thoroughly cleaning the shop, replacing expired stock appropriately
Education
Master Trainer (currently studying)
AIF
Year 12 HSC certificate / Graduated 2020 -
Summerland Christian College
GoonellabahSkills
- Working with childrens check (WWCC) certificate
- NDISWC certificate
- Up to date st Johns CPR and First-Aid certificate
- RSA RSC
- Barista certificate
- Bowel care certificate
- Covid-19 infection control certificate
- Covid-19 module certificate
- Epilepsy certificate
- Fire and evacuation certificate
- Food safety certificate
- Manual handling certificate
- Medication module certificate
- Undergoing 'Master trainer certification'
- Emotional Support
- Presentation Design
- Meal Planning and Preparation
- Daily living assistance
- Cleaning and sanitizing
- Documentation abilities
- Personal care assistance
- Meal Preparation
- Mobility Assistance
Timeline
Hotel Front Desk Clerk & Housekeeeping
The Westin Resort and Spa Whistler
05.2023 - 12.2023
Support Worker
Aquamarine Personalised home care
05.2022 - Current
Part-time Disability Support Worker.
FutureCare Now
01.2021 - 12.2022
Casual employee / Cashier, head barista, customer service, waitress, cleaning
The Crossing Cafe
01.2019 - 12.2020
Casual employee / cashier, food handling, customer service
McDonalds Restaurant
01.2019 - 12.2019
Casual employee / retail, customer service
Kmart
01.2018 - 12.2019
Casual Employee / sandwich maker, cashier operator
Subway
01.2018 - 12.2018
Casual Employee / Cashier, stocktake, Filling fruit and veg.
Village fresh
01.2017 - 12.2018
Master Trainer (currently studying)
AIF
Year 12 HSC certificate / Graduated 2020 -
Summerland Christian College
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