Hayley-Ann Russell
Epping
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Managerial Duties
Fisher Brothers Electrical Contractors
04.2019 - Current
- Scheduling of office staff, checking timesheets of staff and coordination of staff leave
- Handling correspondence, managing files, scheduling appointments, and preparing documents.
- Managing office supplies, equipment maintenance, and vendor relationships.
- Delegating tasks, training staff, and overseeing the work of employees.
- Managing budgets, processing invoices, and handling payments.
- Organizing meetings, conferences, and other events.
- Acting as a point of contact for internal and external communications.
- Developing and implementing office policies, as well as assisting in the development of other policies throughout the company.
- Assisting and co-ordinating recruitment processes, as well as interviewing
- Onboarding of and setting up new employees
- Maintaining personnel record.
- Ensuring the office adheres to health and safety regulations and other relevant policies.
- Coordinating with IT on office equipment and software.
- Assisting in payroll
- Ensuring apprentices are enrolled in school, and following up to ensure apprentices are on track to complete in time
- Administration and General Duties
- Taking phone calls from switchboard and passing on messages
- Scheduling maintenance and warranty call outs
- Front Reception Duties
- Data Entry
- Filing
- Stationary and material orders, as well as liaising with suppliers
- Organising car services and repairs
- Processing of invoices
- Creditors and Debtors
- Purchase Orders
Scheduling Duties
Greater City of Geelong Community Care
04.2018 - 04.2019
- Scheduling staff run sheets for the upcoming week
- Taking of client and staff phone calls and re-rostering visits as required (i.e.: day of visits, times, length)
- Rescheduling rosters of staff away or sick
- Rostering new client schedules
- Checking and fixing rostering clashes of staff and clients
- Rostering staff for public holidays and re-rostering clients visits which fall on public holidays
- General Duties
- Taking phone calls from switchboard and passing on messages to Care Workers and other administration staff
- Liaising with Service Co-ordinators and Case managers about client schedules and staff feedback
- Typing up documents (i.e.: Minutes, and Letters)
- Corresponding with Team Members about upcoming meetings and/or appointments
- 3 monthly phone call to clients to follow up on service satisfaction
- Ensuring OH&S documentation is returned to office
- Sorting and ensuring documentation is filed away correctly
Customer Relations Officer
City of Melbourne Council
02.2018 - 04.2018
- Taking phone calls from switchboard
General Duties
Burke Shire Council
11.2015 - 01.2018
- Front reception duties
- Helping and setting/cleaning up social events/liaising with servicemen
- Completing monthly reports to present to Manager for Council meetings as well as pulling reports off various for data bases
- Typing up documents (i.e.: Memo’s, Agenda’s, Minutes, work instructions and Letters)
- Planning and Development applications
- Data Entry
- Monthly and Annual Reporting
- IT Duties
- Onsite troubleshooting and liaising with offsite IT for main Administration office and Depot Office
- Project management
- New employee set up
- Supervisor Duties
- Management of staff for Reception
- Liaising with supervisors and staff
- Library Duties
- Day to day running of library
- Completing quarterly exchange
- Management of Library and staff
- Completing and pulling reports of Aurora data base
- Finance
- Processing of invoices
- Creditors and Debtors
- Purchase Orders
General Duties
Rowan’s Body Works
05.2015 - 10.2015
- Taking phone calls from switchboard and passing on messages
- Front Reception Duties
- Data Entry of various systems for quotations
- Filing
- Invoicing
- General Cleaning duties
- Cash handling and EFTPOS
General Duties
Blue Care Community Care
01.2011 - 02.2015
- Taking phone calls from switchboard and passing on messages
- Stationary orders and stock keeping
- Front reception duties
- Organising car services, repairs, log books
- Preparation and typing of work instructions and questions
- Solving IT problems (computers, iPads, phones, headsets, liaising with IT to fix the problem)
- Money handling
- Helping and setting/cleaning up social events/liaising with servicemen
- Handling compliment register and imputing compliment data
- Service Manager Assistant Duties
- Scheduling meetings
- Corresponding with Team Members about upcoming meetings and/or appointments
- Typing up documents (i.e.: Memo’s, Agenda’s, Minutes, and Letters)
- Scheduling Duties
- Scheduling staff run sheets for the upcoming week
- Taking of client phone calls and changing details (i.e.: day of visits, times, length)
- Reallocation of work priorities of staff away or sick
- Inputting of new data into various data bases
- Data entry into various system to assist with client information and visits
- Pulling reports off various for data bases for Nurse Managers (NM’s), Registered Nurses (RN’s) and Endorsed Enrolled Nurses (EEN’s) and funding coordinators to assist client needs and services
General Duties
Coles Rising Sun
06.2006 - 06.2011
- Cleaning
- Customer Service and point of sale
- Customer enquiries and complaints
- Stocktake
- Filling shelves
- Merchandising
- Supervisor Duties
- Cash handling to ensure adequate change available for junior staff
- Authorisation and carry out refunds / store credits / replacement stock
- Helping other team members in the store
- Serving of cigarettes – complying with appropriate legislation
- Checking of identification for ensuring age of customers where required by legislation
- Ensuring correct placement of stock
- Opening and Closure of store - balancing and reconciling tills, stocktake
- Bakery Duties (2010 – 2011)
- Cleaning – complying with safety standards, usage of chemicals in accordance with material safety data sheets, correct storage procedures, restricting access
- Using correct cooking procedures for the various breads / cakes / doughnuts
- Knowledge of the various breads / cakes / doughnuts for correct labelling and pricing
- Using correct policies and procedures for the handling and baking of goods
- Complying with food health regulation and use by / best before dates
- Assisting customers.
- Baking Managerial Role
- Ordering and re-stocking of goods
- Stock taking of goods
- Taking of phone calls to assist both customers and suppliers
- Supervising (and additional training if needed) of new staff members
General Duties
Rena Meats
12.2005
- Cleaning, complying with safety standards, usage of chemicals in accordance with material safety data sheets, correct storage procedures, restricting access
- Mincing
- Packing
- Merchandising
- Complying with food health regulation and use by / best before dates
- Customer enquiries and complaints
- Preparing customers’ orders
Education
Year 12 Certificate -
St Margaret Mary's College
01.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Active listening
- Multitasking Abilities
- Dependable and responsible
- Flexible and adaptable
Certification
- Certificate III in Business Administration
- Keyboarding Speed and Accuracy Statement Certificate
- Queensland Certificate of Education
Timeline
Managerial Duties
Fisher Brothers Electrical Contractors
04.2019 - Current
Scheduling Duties
Greater City of Geelong Community Care
04.2018 - 04.2019
Customer Relations Officer
City of Melbourne Council
02.2018 - 04.2018
General Duties
Burke Shire Council
11.2015 - 01.2018
General Duties
Rowan’s Body Works
05.2015 - 10.2015
General Duties
Blue Care Community Care
01.2011 - 02.2015
General Duties
Coles Rising Sun
06.2006 - 06.2011
General Duties
Rena Meats
12.2005
Year 12 Certificate -
St Margaret Mary's College
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