Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Managerial Duties
Fisher Brothers Electrical Contractors
04.2019 - Current
Scheduling of office staff, checking timesheets of staff and coordination of staff leave
Handling correspondence, managing files, scheduling appointments, and preparing documents.
Managing office supplies, equipment maintenance, and vendor relationships.
Delegating tasks, training staff, and overseeing the work of employees.
Managing budgets, processing invoices, and handling payments.
Organizing meetings, conferences, and other events.
Acting as a point of contact for internal and external communications.
Developing and implementing office policies, as well as assisting in the development of other policies throughout the company.
Assisting and co-ordinating recruitment processes, as well as interviewing
Onboarding of and setting up new employees
Maintaining personnel record.
Ensuring the office adheres to health and safety regulations and other relevant policies.
Coordinating with IT on office equipment and software.
Assisting in payroll
Ensuring apprentices are enrolled in school, and following up to ensure apprentices are on track to complete in time
Administration and General Duties
Taking phone calls from switchboard and passing on messages
Scheduling maintenance and warranty call outs
Front Reception Duties
Data Entry
Filing
Stationary and material orders, as well as liaising with suppliers
Organising car services and repairs
Processing of invoices
Creditors and Debtors
Purchase Orders
Scheduling Duties
Greater City of Geelong Community Care
04.2018 - 04.2019
Scheduling staff run sheets for the upcoming week
Taking of client and staff phone calls and re-rostering visits as required (i.e.: day of visits, times, length)
Rescheduling rosters of staff away or sick
Rostering new client schedules
Checking and fixing rostering clashes of staff and clients
Rostering staff for public holidays and re-rostering clients visits which fall on public holidays
General Duties
Taking phone calls from switchboard and passing on messages to Care Workers and other administration staff
Liaising with Service Co-ordinators and Case managers about client schedules and staff feedback
Typing up documents (i.e.: Minutes, and Letters)
Corresponding with Team Members about upcoming meetings and/or appointments
3 monthly phone call to clients to follow up on service satisfaction
Ensuring OH&S documentation is returned to office
Sorting and ensuring documentation is filed away correctly
Customer Relations Officer
City of Melbourne Council
02.2018 - 04.2018
Taking phone calls from switchboard
General Duties
Burke Shire Council
11.2015 - 01.2018
Front reception duties
Helping and setting/cleaning up social events/liaising with servicemen
Completing monthly reports to present to Manager for Council meetings as well as pulling reports off various for data bases
Typing up documents (i.e.: Memo’s, Agenda’s, Minutes, work instructions and Letters)
Planning and Development applications
Data Entry
Monthly and Annual Reporting
IT Duties
Onsite troubleshooting and liaising with offsite IT for main Administration office and Depot Office
Project management
New employee set up
Supervisor Duties
Management of staff for Reception
Liaising with supervisors and staff
Library Duties
Day to day running of library
Completing quarterly exchange
Management of Library and staff
Completing and pulling reports of Aurora data base
Finance
Processing of invoices
Creditors and Debtors
Purchase Orders
General Duties
Rowan’s Body Works
05.2015 - 10.2015
Taking phone calls from switchboard and passing on messages
Front Reception Duties
Data Entry of various systems for quotations
Filing
Invoicing
General Cleaning duties
Cash handling and EFTPOS
General Duties
Blue Care Community Care
01.2011 - 02.2015
Taking phone calls from switchboard and passing on messages
Stationary orders and stock keeping
Front reception duties
Organising car services, repairs, log books
Preparation and typing of work instructions and questions
Solving IT problems (computers, iPads, phones, headsets, liaising with IT to fix the problem)
Money handling
Helping and setting/cleaning up social events/liaising with servicemen
Handling compliment register and imputing compliment data
Service Manager Assistant Duties
Scheduling meetings
Corresponding with Team Members about upcoming meetings and/or appointments
Typing up documents (i.e.: Memo’s, Agenda’s, Minutes, and Letters)
Scheduling Duties
Scheduling staff run sheets for the upcoming week
Taking of client phone calls and changing details (i.e.: day of visits, times, length)
Reallocation of work priorities of staff away or sick
Inputting of new data into various data bases
Data entry into various system to assist with client information and visits
Pulling reports off various for data bases for Nurse Managers (NM’s), Registered Nurses (RN’s) and Endorsed Enrolled Nurses (EEN’s) and funding coordinators to assist client needs and services
General Duties
Coles Rising Sun
06.2006 - 06.2011
Cleaning
Customer Service and point of sale
Customer enquiries and complaints
Stocktake
Filling shelves
Merchandising
Supervisor Duties
Cash handling to ensure adequate change available for junior staff
Authorisation and carry out refunds / store credits / replacement stock
Helping other team members in the store
Serving of cigarettes – complying with appropriate legislation
Checking of identification for ensuring age of customers where required by legislation
Ensuring correct placement of stock
Opening and Closure of store - balancing and reconciling tills, stocktake
Bakery Duties (2010 – 2011)
Cleaning – complying with safety standards, usage of chemicals in accordance with material safety data sheets, correct storage procedures, restricting access
Using correct cooking procedures for the various breads / cakes / doughnuts
Knowledge of the various breads / cakes / doughnuts for correct labelling and pricing
Using correct policies and procedures for the handling and baking of goods
Complying with food health regulation and use by / best before dates
Assisting customers.
Baking Managerial Role
Ordering and re-stocking of goods
Stock taking of goods
Taking of phone calls to assist both customers and suppliers
Supervising (and additional training if needed) of new staff members
General Duties
Rena Meats
12.2005
Cleaning, complying with safety standards, usage of chemicals in accordance with material safety data sheets, correct storage procedures, restricting access
Mincing
Packing
Merchandising
Complying with food health regulation and use by / best before dates
Customer enquiries and complaints
Preparing customers’ orders
Education
Year 12 Certificate -
St Margaret Mary's College
01.2008
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Active listening
Multitasking Abilities
Dependable and responsible
Flexible and adaptable
Certification
Certificate III in Business Administration
Keyboarding Speed and Accuracy Statement Certificate