Hayley Armstrong
Yarraville,VIC
Summary
I am seeking a challenging revenue management position in the accommodation and tourism industry. My ideal role will allow me to utilise my analytical skills and eagerness to grow in a field I am passionate about.
Overview
13
13
years of professional experience
Work History
Group Revenue & Distribution Manager
Mitchelton Hotel / Prince Hotel
01.2022 - Current
- Manage two boutique properties
- Set & monitor pricing
- Implement & analyse rate strategies
- Handle all third-party connectivity
- Coordinated group enquires & sales
- Weekly & monthly financial reporting
- Actively maximise hotel revenues
- Collaborate to create marketing offers
- Hotel sales
- Channel management
- Oversee new software rollouts & training
- Prepare budgets
- Maintain Travel agent & Corporate contracts
Hotel Manager
Prince Hotel
10.2018 - 01.2022
- Oversee all front desk operations
- Manage the housekeeping department
- Recruitment & Staff development
- Revenue Management
- Minimise & manage hotel expenses
- Hotel sales
- Collaborate with marketing
- Stock management
- Manage guest feedback
- Service recovery
- Budgets and P&Ls
Front Office Manager
The Cullen Hotel
12.2015 - 10.2018
Duty Manager
The Cullen Hotel
06.2014 - 12.2015
Front Office Manager
Hotel DeBrett
08.2013 - 03.2014
Assistant Front Office Manager
Hotel DeBrett
10.2012 - 08.2013
Guest Services Coordinator
Hotel DeBrett
02.2011 - 05.2012
Guest Services Representative
Hotel DeBrett
05.2010 - 02.2011
Education
Master Certificate of Revenue Management -
Australian Revenue Management Association
Melbourne, VIC2022
Bachelor of International Hospitality Management -
Auckland University of Technology
Auckland, NZ2010
High School Diploma -
Auckland Girls Grammar School
Auckland, NZ2007
Skills
- Highly organised
- Analytical mind
- Detail oriented
- Extensive PMS knowledge
- Excellent interpersonal skills
- Talent for training & development
- Self motivated & diligent
- Efficient time management
- Thrives in fast-paced environments
- Channel management experience
- Communication with stakeholders
System Knowledge
Property Management Systems:
Opera, Protel Air, Clarity, Sihot, RMS
Channel Managers:
DEdge, Synxis, Siteminder
Other:
Microsoft Office, Google Workspace, Tripleseat, Lightyear, Emplive
References
Available on request
Timeline
Group Revenue & Distribution Manager
Mitchelton Hotel / Prince Hotel
01.2022 - Current
Hotel Manager
Prince Hotel
10.2018 - 01.2022
Front Office Manager
The Cullen Hotel
12.2015 - 10.2018
Duty Manager
The Cullen Hotel
06.2014 - 12.2015
Front Office Manager
Hotel DeBrett
08.2013 - 03.2014
Assistant Front Office Manager
Hotel DeBrett
10.2012 - 08.2013
Guest Services Coordinator
Hotel DeBrett
02.2011 - 05.2012
Guest Services Representative
Hotel DeBrett
05.2010 - 02.2011
Master Certificate of Revenue Management -
Australian Revenue Management Association
Bachelor of International Hospitality Management -
Auckland University of Technology
High School Diploma -
Auckland Girls Grammar School
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