Hayley Barnes
Pakenham,VIC
Summary
Enthusiastic Contract Administrator with a proven track record in managing a variety of projects from start to finish. Great at keeping communication flowing between all parties, making sure contracts are followed, and improving project performance. Known for strong analytical skills and a keen eye for detail, which helps in spotting risks early and solving issues quickly. I’m dedicated to building positive relationships, delivering excellent results, and I’m excited to grow and learn more in the construction industry!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contract Administrator
Merkon Construction
05.2024 - Current
- Facilitated effective communication among diverse stakeholders, including consultants, site teams, independent project managers, subcontractors, and owners’ corporations.
- Managed five concurrent projects across various phases: design, permitting, construction, and post-construction.
- Oversaw all subcontractor contracts, assessed and submitted claims
- Delivered project reports PCG's, cash flow reports, Construction Management Plans, and organised and presented Town Hall Meetings.
- Processed purchase orders, extensions of time (EOT), notices of delay (NOD), and variations due to latent conditions.
- Created detailed project schedules (SOU) and provided comprehensive Occupational Health & Safety documentation.
- Monitored contract milestones and ensured adherence to project programmes.
CLIENT SERVICES ADMINISTRATOR
Summertime Pools
08.2023 - 05.2024
- Proficiently input delivery dockets, orders, subcontractor details, and invoices into AroFlo/Xero software
- Coordinating and issuing all permits to ensure they are processed and issued in accordance to site start timeframes
- Contribute to project cost forecasting initiatives by utilising a review sheet to accurately calculate costs
- Frequently reviewing and updating process documents while introducing new procedures
- Vigilantly monitor changes in project scope, schedule, and costs across various construction boards, invoicing, and permit statuses
- Review and action requests for further information from authorities such as councils, town planners and building surveyors
- Effectively manage a distinct business unit within the company, offering comprehensive temporary fencing services to clients from inception to completion
- Proficiency with the entire suite of Microsoft Office applications.
Junior Administrator
Summertime Pools
10.2022 - 08.2023
- Efficiently handled a high volume of incoming calls and emails in a timely manner
- Fostered and maintained strong customer relationships through courteous and proactive communication
- Addressed and resolve customer complaints while upholding a commitment to high-quality customer service
- Thoroughly prepared site installer documentation for both staff and subcontractors
- Performed general administrative tasks such as filing, scanning, and organising documents
- Collaborated with team members to ensure smooth operations and excellent customer service.
MANAGER
McDonald's
08.2018 - 10.2022
- Diligently maintained detailed records of daily transactions and prepared comprehensive weekly sales reports
- Proactively reported and monitored machine breakdowns to minimise work stoppages and optimise productivity
- Ensured a clean and secure operating environment, prioritising the safety and well-being of employees during shifts
- Devised and executed strategies to enhance operational efficiency and productivity during shift changes
- Crafted effective shift plans, optimising team composition to boost shift efficiency
- Swiftly and professionally addressed customer inquiries and resolved complaints to uphold exceptional customer service standards
- Collaborated seamlessly with various departments to facilitate smooth workflow coordination throughout shifts
- Demonstrated a keen eye for identifying areas of improvement within the team and successfully implemented strategies to enhance overall productivity.
CREW TRAINER
McDonald's
06.2017 - 08.2018
- Trained and mentored new crew members in operational procedures, customer service standards, and company policies, enhancing overall team performance
- Provided ongoing support and guidance to crew members, fostering a positive and educational work environment
- Played a key role in developing team members' skills in areas such as customer interaction, order processing, and cleanliness standards
- Assisted management in monitoring team performance and identifying areas for improvement, contributing to the overall efficiency and effectiveness of restaurant operations.
CREW MEMBER
McDonald's
01.2015 - 06.2017
- Provided high-quality customer service in a fast-paced environment, ensuring customer satisfaction and efficient order fulfillment
- Demonstrated strong teamwork skills, collaborating effectively with colleagues to maintain operational efficiency and a clean, organised work area
- Handled cash transactions with accuracy and integrity, responsible for managing the cash register and processing customer payments
- Adapted quickly to various roles within the restaurant, including front counter, stock take, and kitchen operations, showcasing versatility and a willingness to learn.
Education
High School Diploma -
Hallam Senior College
Hallam, VIC12.2017
Skills
Workflow Management
Project Support
Verbal and written communication
Procurement
Time Management
Attention to detail
Analytical Thinking
Work Planning and Prioritisation
Relationship Building
Active Listening
Schedule Management
Customer Satisfaction Evaluation
References
Available on request
Softwares
- Procore
- Hammertech
- Jobpac
- Xero
- AroFlo
- Microsoft systems
Certification
Advanced in your leadership
(McDonalds
Aus Ltd)
McDonald’s
2019
Certificate III in Retail
Operations
McDonald’s
2017
Origin Institute CPCWHS1001
Timeline
Contract Administrator
Merkon Construction
05.2024 - Current
CLIENT SERVICES ADMINISTRATOR
Summertime Pools
08.2023 - 05.2024
Junior Administrator
Summertime Pools
10.2022 - 08.2023
MANAGER
McDonald's
08.2018 - 10.2022
CREW TRAINER
McDonald's
06.2017 - 08.2018
CREW MEMBER
McDonald's
01.2015 - 06.2017
Advanced in your leadership
(McDonalds
Aus Ltd)
McDonald’s
2019
Certificate III in Retail
Operations
McDonald’s
2017
Origin Institute CPCWHS1001
High School Diploma -
Hallam Senior College
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