Hayley Bayliss

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Kept detailed daily logs with care actions, and dairy management.
• Using hoist to transfer client to and from bed to wheelchair
• Using slide sheets
• Peristeen & Catheter
• Co-ordinate with doctor and pharmacy to stay on top of medication supply so that client does not run low on required daily medication
• Participated in ongoing professional development opportunities to stay current on industry best practices.
• Yello Card
• Blue Card
• NDIS Worker Screening Check
• NDIS Worker Orientation Module
• Australian Criminal history check

• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Confident use of Microsoft Office, and Smokeball Legal software
• Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
• Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
• Contacted clients to schedule appointments and discuss progress of cases.

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
• Contributed to increased sales by offering expert advice on over-the-counter medications and products.
• Supported operations with filing, copying and faxing.
• Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
• Opening and closing tills at start and end of the day

Attended 2 Years of Law school in New Zealand at University of Waikato while also working part time juggling being a single parent. I did not obtain my degree as it is 4 years in New Zealand but I will finish it in Australia.

Area's studied

• case law analysis, legal reasoning, statutory interpretation and opinion writing,
• Mooting
• The principles and workings of the constitution, institutions of the government, the exercise of public power
• Introduction to Judicial Review
• Jurisprudence - An analysis of legal ideologies, emphasising different approaches to the meaning of law.
• Contracts - The general principles of the law of contract and agency.
• Torts - The geneal principles of civil liability.

Completed a Certificate in Small Business Management (Level 4)

• small business structures
• business planning and operations
• human resources
• IT planning
• stakeholder relationships
• marketing and research
• small business accounting and finance
• risk management
• creating a business plan