Hayley Bibby

• As a guest experience supervisor of Gold Class, I am trained in how to work in all areas (floor, kitchen, and bar) and to train all new hires, as well as handling any customer concerns or queries.
• Working on the floor includes greeting and seating customers, taking orders, delivering and clearing food and drinks, as well as cleaning cinemas.
• Bar is basic bartending jobs, as well as making coffees and shakes.
• Working in the kitchen is a bigger job of cooking, plating all food, prepping for the day ahead, ordering stock, cleaning dishes, and more.
• Gold class runs as an in-cinema dining experience, being considered a luxury experience, setting all employees up to a higher standard.
• Often hosting large events, such as movie premieres, has helped me improve my skills and learn how to work well under pressure, and deliver amazing service for high-profile clients.

Achievements

• Employee of the month May 2023
• Top trainer 2024

• As a front-of-house employee for Pontoon Dining, this role involves working as a waitress for a high-profile restaurant.
• Basic tasks include taking orders, running food and drink, and working as a hostess.
• Often hosting events for holidays, this helped me learn how to work in a busy, high-stress environment where quick thinking and problem-solving are needed.

• As a restaurant supervisor, this job requires me to be a basic waitress or bartender, while also being in charge of the other employees' and customers' health and safety on shift, as well as setting out the work plan for the day.
• Oversee solo shifts with full responsibility for customer service and resolution of any issues
• Manage nightly store closure through accurate till count and record keeping, employee hour verification, and execution of standard cleaning responsibilities.

• Working as a casual team member and also as a qualified shift supervisor, this job requires me to run shifts as the manager on duty while serving as a senior role model when working occasionally as a casual team member.
• Oversaw team members and ensured safety protocols were followed.
• Interact with the customers in serving, packing, and also dealing with any conflict.
• Making sure the dates and temperatures of every product in the store were correct and were best for our customers' health and safety.
• Having to do daily reports of the previous days.
• Tracking and recording revenue from shifts and transferring cash to bank
• Ensuring the store is always clean and safe.

Achievements

• Employee of the month February 2018 for KFC Warragul
• Employee of the month June 2019 for KFC Warragul
• Employee of the month March 2021 for KFC Warragul