Hayley Black
Miandetta
Summary
Motivated person keen to learning new skills and providing excellent service to companies. Wanting to advance in my career, I am positive, prepared and passionate about my job and have good interpersonal and relationship building skills ready to support the staff and customers with the company's standards and expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT
Gateway Inn Hotel (ALH Group)
10.2024 - Current
- Monitored gaming floor activities to ensure compliance with regulations and enhance guest experience.
- Assisted customers with inquiries regarding games, rules, and promotions to foster engagement.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed cash register operations, ensuring accuracy in transactions.
- Trained new staff on service protocols and customer interaction techniques.
FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT
Centenary Tavern (ALH Group)
08.2023 - 10.2024
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Restocked food and beverage items throughout the shift.
- Performed casual staff opening and closing duties such as setting up workstations and cleaning counters effectively.
- Keno and TAB training completed (QLD).
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
DISABILITY TEACHER AIDE
Goodna Special School
03.2023 - 07.2023
- Managed student behavioral issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
FOOD AND BEVERAGE ATTENDANT
Porter's Plainland Hotel
05.2022 - 03.2023
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Restocked food and beverage items throughout the shift.
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
- Loaded customer trays with eating utensils, napkins, and condiments.
- Attentively provided information about the menu items including ingredients used for preparation.
SALESPERSON
Kmart
10.2019 - 05.2021
- Communicated product features, advantages, and benefits to customers.
- Utilized problem solving skills to identify customer needs and provide optimal solutions.
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
Education
High School Diploma - undefined
Lowood State High School
Queensland01.2019
Skills
- Adaptability under pressure
- Reliability and punctuality
- Upselling strategies
- Keno and TAB operations
- Beverage Preparation
- Gaming machine operations
- Table Setting Proficiency
- Allergy awareness
- Wine Knowledge
- Beer Knowledge
- Barista Knowledge
- Good communication
Certification
- Responsible Service of Alcohol
- Responsible Gaming Services
- Blue Card (P)
- Keno Responsible Play
- Keno Kwikpik Course
- Keno Basic Training
- Keno Goes Cashless
- Keno Advanced Training
Timeline
FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT
Gateway Inn Hotel (ALH Group)
10.2024 - Current
FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT
Centenary Tavern (ALH Group)
08.2023 - 10.2024
DISABILITY TEACHER AIDE
Goodna Special School
03.2023 - 07.2023
FOOD AND BEVERAGE ATTENDANT
Porter's Plainland Hotel
05.2022 - 03.2023
SALESPERSON
Kmart
10.2019 - 05.2021
High School Diploma - undefined
Lowood State High School