Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Black

Miandetta

Summary

Motivated person keen to learning new skills and providing excellent service to companies. Wanting to advance in my career, I am positive, prepared and passionate about my job and have good interpersonal and relationship building skills ready to support the staff and customers with the company's standards and expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT

Gateway Inn Hotel (ALH Group)
10.2024 - Current
  • Monitored gaming floor activities to ensure compliance with regulations and enhance guest experience.
  • Assisted customers with inquiries regarding games, rules, and promotions to foster engagement.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed cash register operations, ensuring accuracy in transactions.
  • Trained new staff on service protocols and customer interaction techniques.

FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT

Centenary Tavern (ALH Group)
08.2023 - 10.2024
  • Applied excellent communication skills when interacting with customers and coworkers alike.
  • Restocked food and beverage items throughout the shift.
  • Performed casual staff opening and closing duties such as setting up workstations and cleaning counters effectively.
  • Keno and TAB training completed (QLD).
  • Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.

DISABILITY TEACHER AIDE

Goodna Special School
03.2023 - 07.2023
  • Managed student behavioral issues to optimize classroom learning environment.
  • Motivated and engaged students, developing skills and knowledge for academic foundation.
  • Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.

FOOD AND BEVERAGE ATTENDANT

Porter's Plainland Hotel
05.2022 - 03.2023
  • Applied excellent communication skills when interacting with customers and coworkers alike.
  • Restocked food and beverage items throughout the shift.
  • Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
  • Loaded customer trays with eating utensils, napkins, and condiments.
  • Attentively provided information about the menu items including ingredients used for preparation.

SALESPERSON

Kmart
10.2019 - 05.2021
  • Communicated product features, advantages, and benefits to customers.
  • Utilized problem solving skills to identify customer needs and provide optimal solutions.
  • Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.

Education

High School Diploma - undefined

Lowood State High School
Queensland
01.2019

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Upselling strategies
  • Keno and TAB operations
  • Beverage Preparation
  • Gaming machine operations
  • Table Setting Proficiency
  • Allergy awareness
  • Wine Knowledge
  • Beer Knowledge
  • Barista Knowledge
  • Good communication

Certification

  • Responsible Service of Alcohol
  • Responsible Gaming Services
  • Blue Card (P)
  • Keno Responsible Play
  • Keno Kwikpik Course
  • Keno Basic Training
  • Keno Goes Cashless
  • Keno Advanced Training

Timeline

FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT

Gateway Inn Hotel (ALH Group)
10.2024 - Current

FOOD AND BEVERAGE ATTENDANT / GAMING ATTENDANT

Centenary Tavern (ALH Group)
08.2023 - 10.2024

DISABILITY TEACHER AIDE

Goodna Special School
03.2023 - 07.2023

FOOD AND BEVERAGE ATTENDANT

Porter's Plainland Hotel
05.2022 - 03.2023

SALESPERSON

Kmart
10.2019 - 05.2021

High School Diploma - undefined

Lowood State High School

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Hayley Black