Hayley Black
Burnie
Summary
Results-driven individual with extensive experience in guest services and team training. Known for enhancing operational workflows and boosting customer satisfaction through effective relationship building and process improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gateway Inn
Devonport
10.2024 - Current
- Assisted in managing daily hotel operations and guest services.
- Trained new team members on hotel procedures and customer service practices.
- Collaborated with management to improve operational processes and guest satisfaction.
- Assisted customers with gaming inquiries and provided guidance on game rules.
- Operated and maintained gaming machines, ensuring proper functionality and cleanliness.
- Supervised waitstaff to ensure excellent customer service and dining experience.
- Managed cash handling processes, including safe deposits and drawer reconciliations.
Gaming Supervisor
Centenary Tavern
Middle Park
08.2023 - 10.2024
- Trained and mentored staff on gaming policies and customer service standards.
- Managed cash handling processes during shifts to maintain accuracy.
- Coordinated special events and promotions to engage patrons effectively.
- Monitored gaming equipment for proper functionality and timely maintenance.
- Collaborated with management to improve operational workflows and efficiency.
Disability Teacher Aide
Goodna Special School
Goodna
03.2023 - 07.2023
- Developed personalized lesson plans for diverse learning needs.
- Organized and led extracurricular activities to promote social skills development.
- Communicated regularly with parents about student performance and needs.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Skills
- Guest services
- Team training
- Cash handling
- Operational processes
- Gaming regulations
- Customer relationship management
- Relationship building
- Process improvement
- First aid and CPR certified
- Gaming operations
Certification
Responsible Service of Alcohol
Responsible Gambling Service
First Aid and CPR Training
Keno Writer and Senior Writer
Blue Card (P)
Full open license
Responsible Gambling Service
First Aid and CPR Training
Keno Writer and Senior Writer
Blue Card (P)
Full open license
References
Leandra Baulch
0418 454 584
lcmrweeda@bigpond.com
Timeline
Assistant Manager
Gateway Inn
10.2024 - Current
Gaming Supervisor
Centenary Tavern
08.2023 - 10.2024
Disability Teacher Aide
Goodna Special School
03.2023 - 07.2023