Summary
Overview
Work History
Education
Skills
References
Available-
Timeline
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Hayley Blackburn

St Clair,NSW

Summary

With over 9 years of experience in retail + management, I am skilled in inventory management, customer service, and staff development, ensuring consistent operational success. I am known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

9
9
years of professional experience

Work History

Retail Store Manager

Billabong
06.2023 - Current


  • Assisted customers with prompt and polite support in-person and via telephone.
  • Dealing with store expenses, cash paperwork, cash pickups
  • Managed office inventory levels, ensuring adequate supplies were available
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Approved regular payroll submissions for employees.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Retail Assistant

Kmart
11.2016 - 06.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in training new employees
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Picking and packing online orders (click & collects/home deliveries)
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Ran store cash office operations
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Jamison High School
Penrith South, NSW
12.2017

Skills

  • Customer Service
  • Dependable and reliable
  • Strong multi-tasking
  • Problem-Solving
  • Highly motivated
  • Friendly and outgoing
  • Stock management
  • Shift Scheduling
  • Payment processing
  • Supply ordering
  • Documentation and reporting

References

Available upon request

Available-

Monday to Friday 6am till 5pm

Timeline

Retail Store Manager

Billabong
06.2023 - Current

Retail Assistant

Kmart
11.2016 - 06.2023

Jamison High School

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Hayley Blackburn