Hayley Bonaddio
Petrie,Australia
Summary
Detail-oriented and organised Property Manager, effective at managing personnel, property and maintenance. Dedicated to interacting with tenants and landlords to manage successful tenancies. Focused on achieving occupancy goals and working closely with property owners to ensure optimal client experience.
Overview
8
8
years of professional experience
Work History
Property Manager
Image Property
01.2024 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Administered operations to handle needs of more 300 tenants across 160 properties.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
Assistant Property Manager
Image Property
11.2023 - 01.2024
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Generated leads for sales and rental properties through referrals.
Receptionist
Image Property
06.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
2nd and 3rd year sonography clinical placement
i-Med Radiology & Lumus Imaging (QDI)
02.2020 - 11.2021
- Undertook 1400 hours of clinical placement where I demonstrated versatility in performing various types of ultrasounds including abdominal, obstetrical, vascular, musculoskeletal, and small parts examinations.
- Enhanced patient comfort by providing clear explanations of ultrasound procedures and addressing concerns.
- Developed strong rapport with patients through active listening skills and empathetic communication style.
- Optimized image quality using advanced technical skills, resulting in more accurate assessments of patient conditions.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Took patient medical history and answered preliminary questions regarding procedure.
State Distributor | Sales Administration
Indigo Nails Lab
03.2016 - 10.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Offered each customer a personal service to boost sales and customer satisfaction.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
Education
Certificate IV in Real Estate Practice - Real Estate
Complete Property Training
Brisbane, QLD08.2023
Bachelor of Health Science (Imaging) -
Central Queensland University
12.2021
STEPS University Bridging Course -
Central Queensland University
Brisbane, QLD12.2015
Master Educator Nail Technology -
Indigo Nails Lab
Brisbane, QLD09.2014
Skills
- Exceptional oral and written communication skills
- Knowledge of QLD real estate laws
- Critical Thinking
- Relationship Building
Licenses Certificates
- Open Drivers Licence
- CPR & First Aid Certificate
- Blue Card (exp August 2024)
- NDIS Worker Screening Card (exp June 2027)
- National Police Check (issued November 2021)
Professional Development
- Carotid Ultrasound | Bird Ultrasound Education
- Gynaecological Ultrasound | Bird Ultrasound Education
- Fetal Heart Ultrasound | Bird Ultrasound Education
- Shoulder Ultrasound | Bird Ultrasound Education
References
- Ben Cranthan, Senior Sonographer, QSCAN, 0413-050-699
- Alison Soutar, Senior Sonographer, i-Med, 0413-312-255
Timeline
Property Manager
Image Property
01.2024 - Current
Assistant Property Manager
Image Property
11.2023 - 01.2024
Receptionist
Image Property
06.2023 - 10.2023
2nd and 3rd year sonography clinical placement
i-Med Radiology & Lumus Imaging (QDI)
02.2020 - 11.2021
State Distributor | Sales Administration
Indigo Nails Lab
03.2016 - 10.2018
Certificate IV in Real Estate Practice - Real Estate
Complete Property Training
Bachelor of Health Science (Imaging) -
Central Queensland University
STEPS University Bridging Course -
Central Queensland University
Master Educator Nail Technology -
Indigo Nails Lab
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