Hayley Boon
Yeppoon ,Qld
Summary
Dynamic and highly dependable professional with experience at Seabreeze Servo & Takeaway, adept at fostering collaboration and enhancing customer satisfaction. Skilled in CCTV monitoring and cash handling, I excel in team environments and possess a keen attention to detail, ensuring operational excellence and safety in all tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Console Operator
Seabreeze Servo & Takeaway
04.2023 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Performing opening tasks such as counting tills, logging into Point Of Sale computers, turning off security alarms, manually performing daily fuel dips and entering fuel levels into POS.
- Use of Microsoft Excel to accurately portray fuel levels.
- Senior staff member closing shift tasks, including; counting of tills, ensuring shop is at a high standard of cleanliness for the opening staff member, turning on security alarms, logging out of Point Of Sale computers.
- Safely counting money on a day to day basis, communicating to my manager if there are any issues.
- Handling cash and performing eftpos transactions.
- Ability to work solo or in a team.
Guest Services
Sail Inn
03.2023 - Current
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Confident use of computer programs; Guest Point, Outlook Emails, Microsoft Word.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
- Assisted in training new reception staff, sharing best practices for excellent guest services.
- Confidentially answered phone calls, assisting guests with any inquiries.
- Handling of cash and processing eftpos transactions.
- Conducting eftpos settlements at the end of every shift.
- Utilising attention to detail skills whilst cleaning guest rooms to a high standard.
- Confidentially and safely performing the opening and closing procedures of the office.
Sales Assistant
The Twisted Loaf
05.2022 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Handling cash and process eftpos transactions
Junior Kitchen Hand
Domino’s
06.2020 - 11.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Worked in a team environment to provide top quality food presentation
Education
High School Studies To Grade 12 -
Centenary Heights State High School
Toowoomba, QLD12.2022
High School Studies Grade 7 - 11 -
St Ursula’s College
Yeppoon, QLD2020
Skills
- CCTV camera monitoring
- Remote support
- Data backup management
- High attention to detail
- Ability to work in a team or on my own
- Trustworthy
- Highly Dependable
- Fast Learner
Certification
Certificate II Hospitality
Certificate II Business
Certificate II Sports and recreations
Certificate II Allied Health
Timeline
Console Operator
Seabreeze Servo & Takeaway
04.2023 - Current
Guest Services
Sail Inn
03.2023 - Current
Sales Assistant
The Twisted Loaf
05.2022 - 01.2023
Junior Kitchen Hand
Domino’s
06.2020 - 11.2020
High School Studies To Grade 12 -
Centenary Heights State High School
High School Studies Grade 7 - 11 -
St Ursula’s College
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