Hayley Brown
Mitcham,VIC
Summary
As a dedicated self motivated professional who brings a strong blend of leadership, effective communication and
creative acumen to every role I am in. I have proven ability to steer cross functional teams and elevate brand presence,
resulting in sustained business growth and brand elevation. As well as working for and alongside many globally renowned
brands during my professional career, I have grown key accounts and established new ones.
I am natural people person with strong enthusiasm, I am confidently positioned to significantly contribute to your team goals.
Overview
20
20
years of professional experience
Work History
State Visual merchandiser manager and VM support
Mon + Co Agency
01.2021 - 01.2024
- Leadership and management skills - demonstrated ability to lead and manage teams effectively to achieve company goals
- Making strategic decisions for high end clients and clear communications to team
- Experience in recruiting, training and developing high performance teams
- Communication and training - excellent communication skills both verbal and written to convey complex information clearly to client and in-store teams
- Collaborate with cross functional departments
- State Visual merchandising - proven experience in development and executing visual merchandising strategies (multi store, multi brand)
- Ability to adapt to national brand guidelines while maintaining brand consistency
- Team collaboration - collaborative approach when working with store managers, team members and stakeholders to ensure effective implementation of visual merchandising plans.
Visual merchandiser
Play Retail
01.2020 - 01.2021
- Ability to adapt to national brand guidelines to local market needs and brand consistency
- Attention to detail to ensure visual merchandising elements align with brand image
- Visual display creation - proficient in creating visually appealing displays to enhance overall aesthetics of store
- Experience in training store staff on visual merchandising best practice, new campaigns ensuring consistent execution
- Leadership skills to inspire and guide team at store level
- Building relationships with management, clientele, staff
- Client reporting and visit feedback.
Creative direction| Customer service | Content creator
Jax Concepts
01.2015 - 01.2020
- Attend trend forecasting shows and research upcoming trends that would be appropriate for our line and customers
- Creating on brand design briefs and concepts, collaborating with artist/ designer to achieve art work for print
- Creating on brand content for social media which includes social media planning and data analytics
- Customer relationships - excellent customer service skills to engage with and understand their needs to ensure, client satisfaction and repeat business.
Sales Representative / Account manager, VIC & SA Visual Merchandiser
Clever Clothing
01.2011 - 01.2019
- Proven experience in development and executing visual merchandising strategies across multi stores
- Account management - proven ability to maintain approximately 80 independent wholesale accounts
- Sales and revenue growth - track record of driving sales growth and achieving revenue targets across assigned area
- Collaborated with cross functional team members to develop individual action plans for each store needs
- Communication and negotiation skills to liaise with wholesale partners
- Participated, created, and supported in-store events related to new store openings, new product launches, and seasonal events.
Sales Representative/ Fabric & Colour Consultant
Dollar Curtains Blinds
01.2004 - 01.2011
- Maintained up-to-date knowledge of inventory
- Managed the overall design process, from greeting customers, defining their needs, scheduling appointments for in-home consultation and in-store presentation, to implementing and follow-up
- Leading measurer and staff training
- Provided clients with individualized design solutions that are consistent with their lifestyle, preferences, and budget
- Used design application software and creative skills to showcase the suggested furniture, the fabrics selection and the floor plan layouts.
Education
Certificate in Customer Service and Closing Sales -
01.2008
Certificate IV Colour Consulting -
01.2005
VCE Completion -
01.2002
Skills
- Customer and client experience
- Visual Merchandising
- People management
- Sales
- Retail/ Wholesale management
- Attention to detail
- Professional & organised
- Communication
References
References will be supplied on request.
Languages
Italian
Elementary
Timeline
State Visual merchandiser manager and VM support
Mon + Co Agency
01.2021 - 01.2024
Visual merchandiser
Play Retail
01.2020 - 01.2021
Creative direction| Customer service | Content creator
Jax Concepts
01.2015 - 01.2020
Sales Representative / Account manager, VIC & SA Visual Merchandiser
Clever Clothing
01.2011 - 01.2019
Sales Representative/ Fabric & Colour Consultant
Dollar Curtains Blinds
01.2004 - 01.2011
Certificate in Customer Service and Closing Sales -
Certificate IV Colour Consulting -
VCE Completion -
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