Hayley Buchanan
Mackay
Summary
Enthusiastic hospitality professional with experience in customer service. Known for building positive relationships and embracing feedback to enhance skills and performance. Committed to delivering exceptional service and contributing to team success.
Overview
16
16
years of professional experience
Work History
Kitchen Utility
ESS
Moranbah
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
SITE ADMINISTRATION ASSISTANT
ESS
Moranbah
05.2024 - 09.2025
- Greeted guests upon arrival, ensuring a positive first impression.
- Delivered reports to management on relevant topics.
- Check in all arrivals and checked out departure employees.
- Facilitated smooth check-in process for all arriving guests. and check out departure employees.
TAVERN ASSISTANT
ESS
Moranbah
05.2024 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with instructions to complete projects effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified customer needs promptly, ensuring efficient service.
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Provided attentive service to customers in-person and over the phone, fostering positive interactions.
HOUSEKEEPING/MINE SITE CLEANER
ESS
Hail Creek
10.2023 - 07.2025
- Swept and mopped floors in offices, hallways, stairwells, and other areas to maintain cleanliness and safety.
- Cleaned windows, walls, mirrors, and furniture to enhance overall appearance and hygiene.
- Vacuumed carpets and upholstery.
- Maintained inventory of supplies to support restroom cleanliness and hygiene. such as toilet paper and hand soap in restrooms.
FOOD AND BEVERAGE ATTENDANT
Cater Care
Mackay
08.2023 - 10.2023
- Operated cash registers for cash and card transactions, ensuring accurate change and receipts for customers.
- Maintained dining and food service areas, prioritizing safety and cleanliness for a better guest experience.
- Greeted guests warmly upon arrival to demonstrate appreciation for patronage.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
ASSISTANT IN NURSING
Resthaven
Mackay
02.2023 - 04.2023
- Monitored and documented food and liquid intake and output, reporting significant changes to nursing staff for timely intervention.
- Repositioned bedridden patients to enhance comfort and prevent pressure ulcers.
- Turned and repositioned bedridden patients to optimise comfort.
- Assessed patients for open wounds, bruises, and other medical issues, facilitating prompt care and treatment.
FOOD AND BEVERAGE ATTENDANT
Moss On Wood
Mackay
09.2022 - 01.2023
- Delivered exceptional service aligning with restaurant standards and core values, enhancing customer experience.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
- Inquired with customers about their meals to gauge satisfaction levels. to assess satisfaction and collect vital feedback.
- Balanced various responsibilities efficiently during peak service hours. within fast-paced environment.
SALES COORDINATOR
Coates Hire
Mackay
11.2022 - 02.2022
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Entered and updated customer data in system to reflect changes in buying habits.
- Coordinated and finalized sales proposals to ensure successful completion of purchases.
- Consulted with customers to assess needs and propose tailored solutions.
HOUSEKEEPING ROOM ATTENDANT
Gold Coast Resort
Carrara
06.2021 - 07.2021
- Inspected each room for cleanliness, utilising checklist to meet company standards.
- Restocked towels, rugs, and toiletries in bathrooms before guest check-in to ensure readiness.
- Engaged with clients and guests to provide exceptional service during daily duties.
- Supplied rooms with clean linens and toiletries for guest use.
HOUSEKEEPING ROOM ATTENDANT
Rhapsody Resort
Surfers Paradise
06.2020 - 07.2021
- Inspected each room for cleanliness, utilising checklist to meet company standards.
- Checked and restocked bathrooms with towels, rugs, and toiletries to ensure readiness for guest check-in.
- Engaged with clients and guests to provide friendly service while performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
RETAIL ASSISTANT
Levi Strauss & Co
Dunedin
01.2020 - 03.2020
- Delivered exceptional customer service in a retail environment
- Cultivated strong relationships with staff and customers to foster a positive store environment
- Managed opening and closing procedures to ensure seamless store operations
- Handled cash and EFTPOS transactions accurately during sales
HEALTHCARE ASSISTANT
Radius Fulton Home
Dunedin
07.2018 - 10.2019
- Monitored patients' weight to ensure health and wellness.
- Serving meals and helping to feed patients.
- Assisted patients with mobility throughout the facility.
- Engaged with patients to provide comfort and emotional support.
HOSPITALITY WORKER
Super Liquor
Dunedin
05.2018 - 07.2018
- Delivered customer service at bar and reception, ensuring positive guest experiences.
- Cultivated positive relationships with customers through effective communication.
- Complying with compliance rules when serving customers.
- Addressed conflicts and ensured safety during security operations.
DUTY MANAGER/SECURITY AND RECEPTION
Shakespeare Hotel & Brewery
Auckland
03.2017 - 05.2018
- Delivered customer service at bar and reception, ensuring positive guest experiences.
- Cultivated strong relationships with customers and colleagues to enhance collaboration.
- Providing customer service at the bar and reception.
- Resolved difficult situations as security, maintaining a safe environment for patrons and staff.
- Performed various tasks in bar, security, and reception to ensure smooth operations.
- Opening and closing the store.
- Managed cash and EFTPOS transactions with accuracy and attention to detail.
CONFECTIONER
Cadbury's LTD
03.2010 - 12.2010
- Executed order picking and packing to ensure timely delivery of products.
- Housekeeping duties (cleaning machinery.).
- Managed stocking of inbound and outbound orders to support operational efficiency.
- Sorted goods to enhance efficiency in company operations.
- Exceeded company KPI targets consistently.
Education
Automotive Mechanical Engineering Level 2 -
Otago Polytechnic
Dunedin, Otago, New ZealandSkills
- Sanitation practices
- Time management
- Attention to detail
- Problem-solving
- Teamwork
- Team building
- Communication
- Customer Relationship
- First Aid/CPR
Timeline
SITE ADMINISTRATION ASSISTANT
ESS
05.2024 - 09.2025
TAVERN ASSISTANT
ESS
05.2024 - 09.2025
Kitchen Utility
ESS
10.2023 - Current
HOUSEKEEPING/MINE SITE CLEANER
ESS
10.2023 - 07.2025
FOOD AND BEVERAGE ATTENDANT
Cater Care
08.2023 - 10.2023
ASSISTANT IN NURSING
Resthaven
02.2023 - 04.2023
SALES COORDINATOR
Coates Hire
11.2022 - 02.2022
FOOD AND BEVERAGE ATTENDANT
Moss On Wood
09.2022 - 01.2023
HOUSEKEEPING ROOM ATTENDANT
Gold Coast Resort
06.2021 - 07.2021
HOUSEKEEPING ROOM ATTENDANT
Rhapsody Resort
06.2020 - 07.2021
RETAIL ASSISTANT
Levi Strauss & Co
01.2020 - 03.2020
HEALTHCARE ASSISTANT
Radius Fulton Home
07.2018 - 10.2019
HOSPITALITY WORKER
Super Liquor
05.2018 - 07.2018
DUTY MANAGER/SECURITY AND RECEPTION
Shakespeare Hotel & Brewery
03.2017 - 05.2018
CONFECTIONER
Cadbury's LTD
03.2010 - 12.2010
Automotive Mechanical Engineering Level 2 -
Otago Polytechnic