Hayley Bugeja
Armidale,NSW
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
"I am stronger because I had to be, I’m smarter because of my mistakes, happier because of the sadness I’ve known, and now wiser because I learned."
Overview
8
8
years of professional experience
1
1
Certification
Work History
E-Commerce Manager
Gregory Jewellers
Sydney
12.2021 - 07.2024
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Maintained accurate records of orders placed online.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Conducted regular reviews of existing processes and policies associated with e-commerce activities.
- Developed a comprehensive e-commerce strategy to increase online sales.
- Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
Assistant Store Manager
Gregory Jewellers
Parramatta
12.2018 - 12.2021
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Assistant Store Manager
Gregory Jewellers
Penrith
05.2016 - 12.2018
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Nepean High School
Emu Plains, NSW12-1997
Skills
- Order Fulfillment
- Google Analytics
- Specification Writing
- Action planning
- Website optimization
- Product Management
- Inventory Tracking
- Customer Service
- Teamwork and Collaboration
- Self Motivation
- Analytical problem solver
- Decision-Making
- Inventory Management
- Written Communication
- Attention to Detail
- Team Collaboration
- Excellent Communication
- Operations Management
Languages
English
Professional
Affiliations
- avid Cook/Baker
- Home Renovator
- Enthusiastic Gardner
Accomplishments
- Acknowledged within our company on international Woman's day article on the company website
Certification
-NSW Drivers License
References
References available upon request.
Timeline
E-Commerce Manager
Gregory Jewellers
12.2021 - 07.2024
Assistant Store Manager
Gregory Jewellers
12.2018 - 12.2021
Assistant Store Manager
Gregory Jewellers
05.2016 - 12.2018
High School Diploma -
Nepean High School
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