Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Burrell

Geelong,VIC

Summary

Results-driven Marketing Operations Manager with a proven track record in digital transformation and project management. Adept at optimising processes, driving efficiency, and achieving strategic marketing objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Marketing Operations Manager, Research

Deakin University
01.2021 - Current

Lead marketing strategies, projects, and collaboration in Deakin Research, fostering an engaged workforce, ensuring compliance, and achieving goals through targeted communications to research partners, prospective Higher Degree by Research candidates and researchers.

  • Collaborated with senior leaders within Office of Deputy Vice Chancellor Research to implement and contribute to strategic plans, elevating marketing and communication strategies to drive organisational goals. Over the last three years research income has increased from 90 million to 200 million.
  • Led project allocation within Deakin Research Marketing and Communications Team, ensuring optimal resource utilisation and project success. Managed priority and delivery of over 40 requests weekly.
  • Fostered collaborative and accountable work environment, providing vision, role clarity, and development opportunities for staff, resulting in an engaged workforce.
  • Effectively managed project life cycles, defining scopes, objectives, and resource requirements, demonstrating strong grasp of project management principles.

Digital Marketing Lead, Research

Deakin University, Waurn Ponds Campus
03.2020 - 01.2021

Lead the Deakin Research Marketing and Communications digital function, managing channels, implementing strategies, optimising workflows, and fostering innovation for impactful campaigns and projects while effectively collaborating across diverse functions.

  • Conducted market research to identify new opportunities and target markets delivering
  • Led team of 16 marketing and communications professionals, offering mentoring and coaching to build knowledge and skills.
  • Improved website visibility through development and implementation of SEO strategies, increasing website traffic by 50% year on year.
  • Implemented marketing automation tools to streamline and automate repetitive marketing tasks. This included implementation of Jungle Mail university wide which has streamlined internal communications.
  • Provided expert marketing and communication advice to staff within Deakin Research, Institutes, and Strategic Research Centres, contributing to success of various initiatives.

Senior Digital Communications Advisor

Transport Accident Commission
06.2018 - 03.2020

Strategically managed and optimized digital channels, overseeing websites and social media platforms to enhance online presence, engagement, and achieve organisational goals.

  • Oversaw online company presence and project managed redevelopment of corporate website, increasing engagement by 30%.
  • Used measurements and assessments to evaluate success of marketing communications and applied insight to future initiatives and strategies.
  • Created and implemented impactful strategies across digital channels to drive behaviour change.

Marketing and Communications Coordinator

GMHBA Health Insurance
01.2013 - 06.2018
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed budget allocation and resource utilisation to maximise marketing ROI.

Marketing and Events Assistant

GMHBA Health Insurance
01.2011 - 01.2013

Managed administrative logistics of events planning, event booking, and event promotions.

Event Coordinator

Caribou Publications
01.2009 - 01.2011

Organisers of the Australian National Road Cycling Series and the Great Ocean Road Marathon.

Sponsorship Assistant

The Australian Grand Prix Corporation
01.2008 - 01.2009

Education

Bachelor of Commerce - Marketing And Management

Deakin University
Geelong, VIC
06.2007

Advanced Diploma - Business Marketing, Majoring in Event Management

APM College of Business And Communications
Sydney, NSW
01.2008

Skills

  • Marketing operations leadership
  • Strategic planning
  • Budget management
  • Advanced experience with marketing technology systems and platforms
  • Analytical skills
  • Solutions orientated problem solving
  • Adaptability

Certification

IAP2 Australasia Certificate of Engagement

Timeline

Marketing Operations Manager, Research

Deakin University
01.2021 - Current

Digital Marketing Lead, Research

Deakin University, Waurn Ponds Campus
03.2020 - 01.2021

Senior Digital Communications Advisor

Transport Accident Commission
06.2018 - 03.2020

Marketing and Communications Coordinator

GMHBA Health Insurance
01.2013 - 06.2018

Marketing and Events Assistant

GMHBA Health Insurance
01.2011 - 01.2013

Event Coordinator

Caribou Publications
01.2009 - 01.2011

Sponsorship Assistant

The Australian Grand Prix Corporation
01.2008 - 01.2009

Bachelor of Commerce - Marketing And Management

Deakin University

Advanced Diploma - Business Marketing, Majoring in Event Management

APM College of Business And Communications
Hayley Burrell