- I enjoy gardening and sharing my harvests with friends and the community
- I'm an artist driven by creativity, always engaged in various projects throughout the year
- I'm a home cook with a talent for elevating simple dishes
Hayley Carrick
Tarrawanna
Overview
16
16
years of professional experience
Work History
Sales Assistant
Struddys
08.2024 - Current
- Deliver high-quality customer service by promptly addressing enquiries.
- Efficiently process orders and manage administrative tasks to support sales representatives.
- Prepare and manage invoices using MYOB and ERP platforms for accurate financial records.
- Manage incoming and outgoing calls, recording accurate messages for office staff.
- Build and maintain strong relationships with repeat customers to foster brand loyalty.
- Consistently meet and exceed sales targets, contributing to overall team success.
- Handle returns and exchanges efficiently, ensuring customer satisfaction and loyalty.
- Maintain an orderly workspace that promotes efficiency.
Voice Over Artist
University Of Wollongong
01.2021 - Current
- Produce high-quality voice recordings for graduation ceremonies.
- Demonstrate confidence and enthusiasm in voice work across diverse projects.
- Maintain professionalism and adaptability in various recording scenarios.
Visual Merchandiser
H&M
08.2023 - 08.2024
- Designed and implemented visually appealing displays that optimize product placement.
- Created engaging in-store displays that complemented marketing messages during key promotional periods.
- Trained all staff on visual merchandising standards, ensuring consistency across the store.
- Participated in regular training sessions to stay updated on industry innovations and best practices in visual merchandising.
- Coordinated weekly rehangs with management to refresh product displays and maintain visual appeal throughout the store.
- Developed and executed store presentations that aligned with seasonal trends and corporate directives.
- Maintained professionalism while working in a fast paced environment, effectively handling multiple tasks and prioritizing responsibilities as needed.
- Worked collaboratively with store management to assess team performance and identify areas for improvement in visual presentation.
Visual Merchandiser
Lynch Group
03.2022 - 08.2023
- Created visual displays that increased customer engagement and consistently drove sales growth across multiple product lines.
- Enhanced leadership skills by training all new employees in visual merchandising techniques to maintain brand standards.
- Collaborated with team to create themed displays that resonated with customers during key seasonal events.
- Followed OHS guidelines to ensure a safe working environment and compliance with health regulations.
Cleaner
Independent
03.2022 - 08.2023
- Utilized effective time management skills to prioritize tasks and exceed client expectations in cleanliness and organization.
- Followed OHS policies and procedures.
- Developed trust with clients through providing exemplary service.
- Provided additional services such as laundry and dog walking.
Cafe' All Rounder
The Arthouse Cafe
03.2021 - 07.2022
- Assisted in inventory management by tracking stock levels and placing orders to maintain adequate supplies for daily operations.
- Managed daily cleaning and organization of work areas to uphold hygiene standards and improve overall efficiency in the cafe operations.
- Maintained an accurate cash drawer at all times, ensuring that cash and receipts were balanced at the end of the day.
- Monitored food quality to ensure it met health and safety standards.
- Maintained cleanliness and organisation of the café dining areas.
- Followed standard recipes to prepare food items with consistent quality.
- Stocked shelves and fridges with food and beverages , ensuring shelves were always full and well presented.
- Handled customer complaints with professionalism and empathy.
- Trained new employees on café' policies, procedures and customer service standards.
Waitress
The Fitz Bulli
01.2021 - 07.2022
- Greeted customers in a friendly and professional manner.
- Oversaw the preparation and presentation of cold drinks, granola bowls and acai bowls, ensuring attention to detail and quality in every order.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Operated cash register and POS system accurately and efficiently.
- Provided recommendations and insights on menu items to help customers select dishes that matched their preferences.
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware.
- Developed and maintained a professional rapport with customers to ensure repeat business.
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience.
- Inspected dishes and silverware prior to serving customers to ensure proper presentation.
- Maintained a friendly and positive attitude in a fast-paced environment.
Waitress
Yarnsy's Cafe and Art Space
01.2017 - 03.2020
- Cleaned and prepared tables for patrons to ensure a welcoming dining experience and maintain the cafe's high standards of cleanliness.
- Developed and maintained a professional rapport with the community to foster strong relationships and promote the cafe's events and offerings.
- Ensured food safety and sanitation standards were met at all times.
- Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service during peak hours.
- Actively participated in menu tastings and training sessions to stay updated on new offerings and seasonal changes.
- Utilized POS systems to accurately and efficiently enter orders.
- Collaborated with kitchen staff to ensure orders were prepared in a timely manner.
- Effectively communicated with customers to ensure accuracy of orders.
- Managed the cold food and beverage area maintaining cleanliness a consistency with each order.
- Kept server areas clean and stocked to increase efficiency while working tables.
2IC/Retail Assistant
Cotton On
01.2016 - 09.2016
- Supervised and trained retail staff.
- Managed store operations, including opening and closing procedures.
- Monitored sales performance and implemented strategies.
- Handled customer inquiries and resolved complaints.
Cashier
Bunnings Warehouse
01.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions accurately.
- Assisted customers with product inquiries.
- Maintained a clean and organized checkout area.
- Handled cash and credit transactions securely.
Sales Assistant
Bed Bath N Table
01.2012 - 01.2013
- Assisted customers with product selection.
- Maintained store displays and ensured products were well-stocked.
- Processed sales transactions and handled returns.
- Built strong customer relationships by providing personalized service and understanding individual needs.
- Maintained clean and organized store displays to enhance shopping experience.
Cashier
Kmart
05.2009 - 01.2012
- Processed customer transactions accurately.
- Assisted customers with product inquiries.
- Maintained a clean and organized checkout area.
- Handled cash and credit transactions securely.
Education
First Aid Certificate - First Aid
St John's Ambulance NSW
Wollongong, NSW03-2024
RSA/RCG - Hospitality
BarMax
Wollongong06-2023
Bachelor of Creative Arts - Visual Arts
University of Wollongong
Wollongong11-2020
BACHELOR OF CREATIVE ARTS -
University of Wollongong
11.2020
CERTIFICATE III HOSPITALITY - Hospitality
Opportune People
Wollongong, NSW04.2016
Certificate II - RETAIL
Yum! Brands
Albion Park, NSW01.2012
HIGHER SCHOOL CERTIFICATE -
Albion Park High School
12.2011
Skills
- Organised
- Time Management
- Communication
- Attention to Detail
- Creative
- Customer Service
- Health and Safety Compliance
- Proactive
- Adaptability
- Inventory Management
- Multitasker
- Quick Learner
- Prioritization
Interests
Timeline
Sales Assistant
Struddys
08.2024 - Current
Visual Merchandiser
H&M
08.2023 - 08.2024
Visual Merchandiser
Lynch Group
03.2022 - 08.2023
Cleaner
Independent
03.2022 - 08.2023
Cafe' All Rounder
The Arthouse Cafe
03.2021 - 07.2022
Voice Over Artist
University Of Wollongong
01.2021 - Current
Waitress
The Fitz Bulli
01.2021 - 07.2022
Waitress
Yarnsy's Cafe and Art Space
01.2017 - 03.2020
2IC/Retail Assistant
Cotton On
01.2016 - 09.2016
Cashier
Bunnings Warehouse
01.2013 - 01.2016
Sales Assistant
Bed Bath N Table
01.2012 - 01.2013
Cashier
Kmart
05.2009 - 01.2012
BACHELOR OF CREATIVE ARTS -
University of Wollongong
HIGHER SCHOOL CERTIFICATE -
Albion Park High School
First Aid Certificate - First Aid
St John's Ambulance NSW
RSA/RCG - Hospitality
BarMax
Bachelor of Creative Arts - Visual Arts
University of Wollongong
CERTIFICATE III HOSPITALITY - Hospitality
Opportune People
Certificate II - RETAIL
Yum! Brands
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