Hayley Cartner
Glenbrook,Australia
Summary
Highly organised and adaptable administrative professional with experience across government, corporate, and customer-facing environments. Skilled in executive support, stakeholder management, and process improvement. Recognised for strong interpersonal skills, problem-solving ability, and a proven capacity to deliver under pressure.
Overview
8
8
years of professional experience
Work History
Product Services Officer
Transport for NSW – Maritime
11.2023 - Current
- Respond to customer enquiries and complaints via phone and email, delivering accurate resolutions within required timeframes and improving customer satisfaction.
- Assist Service NSW with complex maritime licence enquiries and transactions, ensuring compliance with legislation and regulatory standards.
- Partner with Boating Safety Officers to investigate and resolve escalated cases, processing applications efficiently and minimising delays for customers.
- Provide operational and logistical support for high-profile aquatic events, including Vivid Sydney, Sydney to Hobart Yacht Race, New Year's Eve, and Sail GP 2025, ensuring safe and seamless delivery.
Acting Administrative Assistant
Transport for NSW – Maritime
06.2025 - 07.2025
- Provided high-level administrative and operational support to senior leaders within the Service Delivery Metropolitan Branch, ensuring the efficient functioning of regional Maritime services.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Processed and reconciled supplier invoices in line with company policies, ensuring accuracy and timely payment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Shadetex Australia
01.2023 - 11.2023
- Provided executive-level administrative support, managing calendars, correspondence, and documentation for senior leaders.
- Coordinated meetings, prepared briefing notes, and ensured timely decision-making through accurate information management.
- Acted as first point of contact for stakeholders, managing enquiries with professionalism and discretion.
- Streamlined administrative processes, improving turnaround times and enhancing service delivery across the organisation.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Customer Service Officer
Western Sydney Pool Shop
10.2020 - 07.2022
- Delivered professional customer service across telephone, email, and in-person interactions.
- Handled customer and supplier enquiries, providing accurate information and timely follow-up.
- Resolved customer issues efficiently, contributing to improved customer satisfaction and retention.
- Scheduled bookings and maintained smooth daily operations.
Front of House Staff, Crew Trainer, Store Manager
Red Rooster
06.2017 - 08.2021
- Provided high-quality customer service in a fast-paced environment.
- Trained and mentored new employees, ensuring compliance with health and safety standards.
- Managed payments, customer complaints, and day-to-day store operations with professionalism.
Education
High School Diploma -
St Marys Senior High School
Saint Marys, NSW11.2021
Certificate III - Business Administration
Shadetex
Minchinbury09-2023
Skills
- Executive & Administrative Support
- Stakeholder & Customer Engagement
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Calendar & Records Management
- Regulatory & Compliance Support
- Process Improvement & Problem Solving
- Event & Meeting Coordination
- Phone & Email Communication
- Report writing
Timeline
Acting Administrative Assistant
Transport for NSW – Maritime
06.2025 - 07.2025
Product Services Officer
Transport for NSW – Maritime
11.2023 - Current
Administrative Assistant
Shadetex Australia
01.2023 - 11.2023
Customer Service Officer
Western Sydney Pool Shop
10.2020 - 07.2022
Front of House Staff, Crew Trainer, Store Manager
Red Rooster
06.2017 - 08.2021
High School Diploma -
St Marys Senior High School
Certificate III - Business Administration
Shadetex
Similar Profiles
Suzanne SmithSuzanne Smith
Ministerial Correspondent Team Leader, Administrative Assistant at Transport for NSW, Transport NSW, MinisterialMinisterial Correspondent Team Leader, Administrative Assistant at Transport for NSW, Transport NSW, Ministerial
Eli JonesEli Jones
Bridge and Wharf Carpenter/Senior Team Leader at Roads and Maritime- NSW GOV.Bridge and Wharf Carpenter/Senior Team Leader at Roads and Maritime- NSW GOV.
david dawsondavid dawson
HGV driver class 1 at Maritime Transport/ wincantonHGV driver class 1 at Maritime Transport/ wincanton
MatthewN NormanMatthewN Norman
General Manage at Shakespeare RanchGeneral Manage at Shakespeare Ranch
Ruby WetsteynRuby Wetsteyn
Registered Midwife at Nepean Blue Mountains Local Health DistrictRegistered Midwife at Nepean Blue Mountains Local Health District