Hayley Clayton
Central Coast,NSW
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front of House Server
Angkasa Malaysian Restaurant
Buff Point, NSW
09.2022 - Current
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Ensured compliance with food safety regulations and maintained a safe working environment.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Organized takeout orders for dine-in or pick-up customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted other servers with table bussing during peak periods.
Clothing Designer
Drom Clothing
Woy Woy, NSW
06.2020 - 02.2023
- Customer services skills: Attended markets and pop up stores.
- Identified markets for designs based on age, gender and lifestyles.
- Collaborated with production teams to ensure that garment construction met design specifications.
- Communicated regularly with vendors regarding lead times and delivery dates for materials.
Kiosk Attendant
Catherine Hill Bay Surf Club
Catherine Hill Bay, NSW
01.2020 - 10.2022
- Assisted with stocking shelves when new inventory arrived.
- Resolved customer complaints in a timely manner by listening attentively and providing solutions that met the needs of both parties.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Bagged or packaged purchases and wrapped gifts.
- Reported any suspicious activity or potential safety hazards immediately.
- Adhered strictly to safety regulations in handling hazardous materials.
- Performed cashier duties including handling money, credit card transactions, and returns and exchanges.
- Set up displays to attractively showcase products and increase sales opportunities.
- Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
- Smiled and greeted customers, performed suggestive selling and resolved issues promptly and courteously to maximize customer service.
- Greeted customers and provided customer service.
Education
High School Diploma -
Northlakes High School
San Remo, NSW02-2024
Skills
- Order Taking
- Point of Sale Systems
- Menu Knowledge
- Professional Appearance
- Reservation Management
- Efficient Service
- Food Presentation
- Safe Food Handling
- Table Setting
- Phone Etiquette
- Order Accuracy
- Table Turnover
- Cash Handling
- Menu Recommendations
- Reliable and Responsible
- Special Dietary Requirements
- Decision-Making
- Food Preparation and Safety
- Cleaning and Sanitizing
- Dining Customer Service
- Food Station Setup
- Team Player
Timeline
Front of House Server
Angkasa Malaysian Restaurant
09.2022 - Current
Clothing Designer
Drom Clothing
06.2020 - 02.2023
Kiosk Attendant
Catherine Hill Bay Surf Club
01.2020 - 10.2022
High School Diploma -
Northlakes High School
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