Hayley Coleman
Carramar,Australia
Summary
A driven and motivated individual who is eager to learn and grow both professionally and personally. Proven ability to to handle a fast paced and demanding work environment with experience in customer based roles throughout my working career. Excels in a environment with the opportunity to learn. Organised and dependable whilst effective at prioritizing tasks and meeting deadlines. A down to earth individual who thrives in a team environment.
Overview
6
6
years of professional experience
Work History
COUNTER STAFF
REECE PLUMBING
05.2023 - Current
- Assisting with management of two large accounts by being a main point of contact for quoting, emails and updates
- Quoting
- Processing customer orders in store, over the phone and online
- Assisting with the organising, loading, packing and completing of deliveries
- Maintained a timely delivery scheduled whilst acting as branch delivery champion.
- Assisting with warehouse management
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Monitored branch safety needs and reported issues promptly for timely repairs or replacements whilst acting as Safe-R champion.
TRAINEE ASSISTANT PROPERTY MANAGER
FIRST NATIONAL DRUITT & SHEAD
06.2022 - 04.2023
- Completed my property management registration through REIWA training and obtained my Licenced registration from DMIRS
- Liasing with clients, tenants, contractors and more
- Use of Microsoft office suite, Property tree, Inspect real estate
- Routine/ingoing/final property inspections and detailed reports
- Data entry
- Leave cover for Property management staff (With portfolio’s of up to 150+ properties at a time)
- Basic admin duties such as emails, calls, client data management, responding to queries
- Writing up and signing off lease agreements and management authorities
- Customer service was one of First National’s biggest policies so a high level of customer service was required at all times to all parties
- Reception cover
PRE APPRENTICE ADMINISTRATOR
MPA SKILLS
06.2021 - 06.2022
- Organising enrolments of future students
- Conducting student interviews
- Managing students through VETtrak
- Obtaining documents through NOVACORE
- Organising course wear for courses commencing
- Issuing certificates and SOA’s
- Invoicing
- Liasing with students and parents
- Issuing white cards
- Liaising with VET Coordinators
- Organising work placement insurance
- Resulting for end of month claims
- Asssiting Schools Programme Coordinator with school based courses including information evenings and expos
CUSTOMER SERVICE CO-ORDINATOR
APPLIANCE PARTS SOLUTIONS
03.2019 - 06.2021
- Taking calls (busy switchboard)
- Taking bookings though intelogy
- Processing payments (EFT and Over the phone payments)
- Invoicing
- Quotations
- Managing multiple email inboxes
- Scheduling technicians’ daily runs
- Spare parts enquiries
- Warranty regulation through major brands (Managing each brands portal)
RECEPTIONIST
ALKIMOS NATUROPATH CLINIC
07.2018 - 03.2019
- Organising the booking schedules
- Taking calls
- Managing emails & enquiries
- Shop front assistance
- Cleaning
- Managing incoming and outgoing mail
- HICAPS
- Managing confidential client information
Education
property management registration -
reiwa training
01.2023
cert iii - business administration
north metropolitan tafe
01.2018
cert iv - beauty therapy
north metropolitan tafe
01.2017
cert iii - community services
north metropolitan tafe
01.2016
high school -
mater dei college & st stephens
01.2015
Skills
- Problem solving
- Organisation
- Customer relationships
- Quick follow up and response times
- Able to navigate difficult situations
- Strong work ethic
- Accuracy and efficiency
- Customer-focused
- Sales transaction management
- Team focused
- Listening Skills
- Reliability
- Complaint resolution
Timeline
COUNTER STAFF
REECE PLUMBING
05.2023 - Current
TRAINEE ASSISTANT PROPERTY MANAGER
FIRST NATIONAL DRUITT & SHEAD
06.2022 - 04.2023
PRE APPRENTICE ADMINISTRATOR
MPA SKILLS
06.2021 - 06.2022
CUSTOMER SERVICE CO-ORDINATOR
APPLIANCE PARTS SOLUTIONS
03.2019 - 06.2021
RECEPTIONIST
ALKIMOS NATUROPATH CLINIC
07.2018 - 03.2019
cert iii - business administration
north metropolitan tafe
cert iv - beauty therapy
north metropolitan tafe
cert iii - community services
north metropolitan tafe
high school -
mater dei college & st stephens
property management registration -
reiwa training
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