Hayley Cornwell
NEW BEITH,QLD
Summary
Dynamic professional relationship with extensive experience at Woolworths, excelling in customer service and team leadership. Proven track record in process improvement and employee engagement initiatives. Skilled in fitness training and basic first aid, I effectively mentor teams to enhance performance and drive operational success alongside assisting other staff members. Committed to fostering a collaborative and friendly work environment for all.i am a versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. I hold quality and teamwork in high esteem.
Overview
4
4
years of professional experience
Work History
Coles Team Member
Coles
Sunnybank Hills , QLD
07.2024 - Current
- Cross trained throughout store: grocery department ,online department, fruit department, dairy department and point of sale
- Participated in training sessions for new employees when needed.
- Identified opportunities for process improvements within the department.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing supervision duties
Coles Relay Store Lead
Big Influence Group
Browns Plains , QLD
07.2023 - Current
- completed the implementation of planograms, including point of sale set up, ticketing
- supporting the store with reporting and escalating issues related to these tasks
- Developed strategies to improve efficiency of store processes.
Customer Service Supervisor/ Assistant Manager
woolworths
Brisbane , QLD
01.2021 - 05.2024
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted in developing training materials for new hires as well as existing employees.
- Implemented programs designed to increase employee engagement within the team.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
High School Diploma -
Calamvale Community College
Calamvale 11-2024
First Aid Certificate - Health And Wellness
Calamvale Community College
Calamvale 10-2024
Certificate III in Fitness - Health And Fitness
calamvale community college
Calamvale05-2024
Certificate III in Business - Business
calamvale community college
Calamvale 04-2024
Certificate II in Sports And Recreation - Physical Education
Calamvale Community College
Calamvale 01-2024
Certificate I Community Coaching - Physical Education Teaching And Coaching
Calamvale Community College
Calamvale 06-2023
Skills
- Basic first aid
- Fitness training
- Customer service
- Team leadership
- Process improvement
- Communication skills
- Leadership qualities
- Team building
Accomplishments
Calamvale Community College’s Year 12 students achieved the highest scores in the Certificate III Business course.
Timeline
Coles Team Member
Coles
07.2024 - Current
Coles Relay Store Lead
Big Influence Group
07.2023 - Current
Customer Service Supervisor/ Assistant Manager
woolworths
01.2021 - 05.2024
High School Diploma -
Calamvale Community College
First Aid Certificate - Health And Wellness
Calamvale Community College
Certificate III in Fitness - Health And Fitness
calamvale community college
Certificate III in Business - Business
calamvale community college
Certificate II in Sports And Recreation - Physical Education
Calamvale Community College
Certificate I Community Coaching - Physical Education Teaching And Coaching
Calamvale Community College