Hayley Couch
Warriewood,Nsw
Summary
Dedicated sales professional with over 5 years of experience, consistently demonstrating a proactive approach to team motivation and training. Excels in fostering a collaborative team environment, contributing both as an independent achiever and a collaborative team player. Advanced to the role of Sales Manager, taking on expanded responsibilities including staff management and general managerial duties to support franchisee operations.
Overview
5
5
years of professional experience
Work History
Sales Manager
Bakers Delight
07.2018 - Current
- Managed and coached a team of 15 employees in successful selling methods, up-selling strategies and merchandising techniques to drive sales
- Built and maintained strong customer relationships through personalised service, contributing to enhanced customer satisfaction and loyalty
- Interviewed, hired, and trained new staff, ensuring their seamless integration into the team and ensuring they had confidence in themselves and their role
- Fostered a positive and comfortable work environment, connecting with employees and providing assistance with work-related and personal matters, enhancing overall employee engagement and satisfaction
- Developed the staff rosters to achieve cost-efficiency, aligning with budget constraints, while also accommodating individual staff preferences
- Demonstrated reliability by overseeing substantial cash deposits and ordering and monitoring stock
- Demonstrated efficiency completing multiple tasks within established timeframes
- Attended an industry event that reviewed product success, sales trends, and goals
Administration Assistant
W Advisers
01.2023 - 03.2023
- Created and sent invoices to clients for the services provided
- Checked and corrected billing details with clients
- Served legal documents to parties involved, ensuring compliance with legal procedures and maintaining accurate records of service.
- Sent legal documents via mail, keeping track of deliveries
- Organised and kept client records
- Moved physical files to online systems for efficient and accessible document storage
- Recorded all office purchases
- Monitored and restocked office supplies
- Supported lawyers with the organisation of client files, handling printing tasks for legal documents
- Acted as a runner, between the office and courthouse to assist lawyers with any necessary documentation
Education
Cert IV Business - Business Administration
Williams Business College
Sydney12.2023
High School Certificate -
Pittwater High School
Mona Vale, NSW09.2022
Skills
- Staff Management
- Sales Team Training
- Sales Operation
- Organization and Time Management
- Recordkeeping
- Drafting Legal Documents
- Client Correspondence
- Document Preparation
- Administrative Support
Timeline
Administration Assistant
W Advisers
01.2023 - 03.2023
Sales Manager
Bakers Delight
07.2018 - Current
Cert IV Business - Business Administration
Williams Business College
High School Certificate -
Pittwater High School
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