Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley CRAGGILL

Taylors Lakes,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Brand Ambassador

DuluxGroup
09.2023 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Educated customers about product benefits, leading to increased interest and sales conversions.

Customer Service Representative

Bunnings Warehouse
10.2018 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Service Support Consultant

Jobs Statewide
06.2024 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors in Melbourne's head office. While confirming appointments, communicating with clients, and updating client records.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Bartender

The Cally Hotel
06.2022 - 01.2023
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Office Administration Assistant (Volunteer)

Jigsaw Blue
07.2017 - 10.2018
  • Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Party Host and Waitress

Funtopia World
03.2018 - 08.2018
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff and guests.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Education

High School Diploma -

Overnewton Anglican Community College
12.2020

Skills

  • Exceptional communication
  • Customer/Client relations
  • Time management
  • Critical thinking

Certification

2020

ATAR: 75.3


2024 - Current

Responsible Service of Alcohol



Timeline

Service Support Consultant

Jobs Statewide
06.2024 - 09.2024

Brand Ambassador

DuluxGroup
09.2023 - Current

Bartender

The Cally Hotel
06.2022 - 01.2023

Customer Service Representative

Bunnings Warehouse
10.2018 - Current

Party Host and Waitress

Funtopia World
03.2018 - 08.2018

Office Administration Assistant (Volunteer)

Jigsaw Blue
07.2017 - 10.2018

High School Diploma -

Overnewton Anglican Community College

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Hayley CRAGGILL