Hayley CRAGGILL
Taylors Lakes,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Brand Ambassador
DuluxGroup
09.2023 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated customers about product benefits, leading to increased interest and sales conversions.
Customer Service Representative
Bunnings Warehouse
10.2018 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Service Support Consultant
Jobs Statewide
06.2024 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors in Melbourne's head office. While confirming appointments, communicating with clients, and updating client records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Bartender
The Cally Hotel
06.2022 - 01.2023
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Office Administration Assistant (Volunteer)
Jigsaw Blue
07.2017 - 10.2018
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Completed clerical tasks such as filing, copying, and distributing mail.
Party Host and Waitress
Funtopia World
03.2018 - 08.2018
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff and guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Overnewton Anglican Community College
12.2020
Skills
- Exceptional communication
- Customer/Client relations
- Time management
- Critical thinking
Certification
2020
ATAR: 75.3
2024 - Current
Responsible Service of Alcohol
Timeline
Service Support Consultant
Jobs Statewide
06.2024 - 09.2024
Brand Ambassador
DuluxGroup
09.2023 - Current
Bartender
The Cally Hotel
06.2022 - 01.2023
Customer Service Representative
Bunnings Warehouse
10.2018 - Current
Party Host and Waitress
Funtopia World
03.2018 - 08.2018
Office Administration Assistant (Volunteer)
Jigsaw Blue
07.2017 - 10.2018
2020
ATAR: 75.3
2024 - Current
Responsible Service of Alcohol
High School Diploma -
Overnewton Anglican Community College
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