Hayley Crisp
103 Albert Street, Sebastopol ,Victoria
Summary
Currently looking for a casual, part-time or full-time position. I'm a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I have fantastic customer service skills including communication and resolving customers issues and requirements in many different environments with professionalism.
Overview
3
3
years of professional experience
Work History
Kmart Delacombe
04.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
McDonald’s Delacombe
08.2023 - 04.2023
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Drive through productions
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Received and processed customer payments and estimated and communicated wait times accurately.
Hungry Jacks Sebastopol
03.2022 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Handled food.
- Customer service.
- Drive through productions.
Babysitting
01.2021 - 01.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Helped children complete homework assignments and school projects.
Education
Animal Care
Mount Clear College
MCIE12.2024
Skills
- Cash Register Operation
- Guest Relations
- Cash Handling Accuracy
- Customer Service
- Time Management
- Multitasking Strengths
- Conflict Resolution
- Teamwork and Collaboration
- Policy and Procedure Adherence
- POS Transactions
- Drive-Thru Operation
- Equipment Preparation
Attributes
- Good Manners
- Handling Pressure
- Leadership
- Problem Solving
- Time Management
- Communication
- Customer Service
- Restocking Equipment
- Cash Handling
- Food Preparation
- Cleaning
- Till Operations
References
Chris Ryrie, 0476 986 996
Availabilities
Monday-Friday 5pm-9pm. Saturday-Sunday 9am-9pm
Hobbies And Interests
- Writing
- Reading
- Music
- Interacting with People
- Family
Timeline
McDonald’s Delacombe
08.2023 - 04.2023
Kmart Delacombe
04.2023 - Current
Hungry Jacks Sebastopol
03.2022 - 07.2022
Babysitting
01.2021 - 01.2022
Animal Care
Mount Clear College
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