Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Cashier

Hayley Dean

Kialla Lakes,VIC

Summary

My goal is to find a Support Worker/Personal Care role, where I can use my experience to work with people within Shepparton and surrounding areas. I have compassion and strong empathy for people that need extra care. I enjoy being a positive part of the wonderful community here.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Support Worker

GV Live Well Support Services
01.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Provided safe mobility support to help patients move around personal and public spaces.

Support worker

Just Better Care Cobram
01.2021 - 01.2023
  • Assisting clients with personal care assistance, respite, transport, and social outings
  • Organising lifestyle activities, making goals and socialising
  • Transferring clients with standing machines and hoists
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Provided crisis counseling and intervention services to clients in emergency situations.

Personal care assistant

Estia Health Knoxfield
01.2017 - 01.2021
  • Assisting clients with showering and other personal hygiene tasks
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Completed regular check-ins and progress report for each client.
  • Provided crisis counseling and intervention services to clients in emergency situations

Homelessness Support Worker

Anchor Inc
01.2014 - 01.2015
  • Conducting interviews with clients for potential housing outcomes
  • Writing and updating client's case notes
  • Communicate with police, social workers, and other community organisations
  • Conduct client home visits to check on their welfare.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Receptionist

Valley Private Hospital
01.2010 - 01.2013
  • Booking in and discharging patients, filing and data entry of medical records.

Retail Store Manager

Sensitive Based Retail Stores
01.2009 - 01.2013
  • Sensitive and mature based sales and customer service
  • Processing payments
  • Ordering stock
  • Responsible for making customers feel welcomed to the stores

Education

Qualified St. Johns First Aid representative -

Completed VCE at Mooroolbark Secondary College Melbourne -

Qualified III Individual Support with 120 hours of work placement -

01.2017

Studied Mental Health and Alcohol and other drugs -

01.2009

Qualified Certificate IV Massage Therapist -

01.2007

Skills

  • Emotional Support
  • Elderly Care
  • Respectful and Compassionate
  • Flexible schedule and availability
  • Behavior redirection
  • Personal Care Worker
  • Supportive Personality
  • Mobility Assistance

Certification

  • Full Victorian drivers licence with own insured car
  • Police Check completed/cleared 2021
  • Fully vaccinated from Flu & Covid 19
  • First aid CPR 2023 completed
  • WWC and NDIS screening completed

References

  • Juile Bird, 0403 027 162
  • Julie Hunter, 0498 104 541

Timeline

Personal Support Worker

GV Live Well Support Services
01.2023 - Current

Support worker

Just Better Care Cobram
01.2021 - 01.2023

Personal care assistant

Estia Health Knoxfield
01.2017 - 01.2021

Homelessness Support Worker

Anchor Inc
01.2014 - 01.2015

Receptionist

Valley Private Hospital
01.2010 - 01.2013

Retail Store Manager

Sensitive Based Retail Stores
01.2009 - 01.2013

Qualified St. Johns First Aid representative -

Completed VCE at Mooroolbark Secondary College Melbourne -

Qualified III Individual Support with 120 hours of work placement -

Studied Mental Health and Alcohol and other drugs -

Qualified Certificate IV Massage Therapist -

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Hayley Dean