Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hayley Dhu

Vincentia,NSW

Summary

Dynamic and dedicated professional with a strong background in customer service and complaint resolution from my time at Coffee Guru and McDonald's. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in cash handling and implementing health and safety protocols, ensuring a positive experience for all customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

coffee guru
Vincentia, Nsw
02.2024 - Current
  • Ensured customer satisfaction by providing exceptional customer service.
  • Monitored product quality and customer service standards.
  • Demonstrated excellent customer service skills at all times.
  • Provided customer service for incoming inquiries and complaints.
  • Processed cash transactions accurately and efficiently.
  • Maintained clean and organized cash handling area.
  • Coordinated tasks among team members for efficient workflow.

Shift Manager

mcdonalds
Nowra, Nsw
02.2019 - 02.2024
  • completed certificate ||| in retail
  • Implemented health and safety protocols to maintain compliance with regulations.
  • Managed customer complaints to ensure timely resolution and satisfaction.
  • Trained and mentored new team members on service standards and procedures.
  • strong attention to detail and client satisfaction

Education

Year 10 Highschool Certificate -

Nowra High School
Nowra
12-2021

Skills

  • Customer service
  • Complaint resolution
  • Cash handling
  • Health and safety
  • Attention to detail
  • Effective communication
  • Work ethic

Certification

  • certificate 3 in retail
  • food safety supervisor

Timeline

Barista

coffee guru
02.2024 - Current

Shift Manager

mcdonalds
02.2019 - 02.2024

Year 10 Highschool Certificate -

Nowra High School

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Hayley Dhu